Gerri Doggett
Acworth,GA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
14
14
years of professional experience
Work History
Care Navigator
RxCompass
06.2023 - Current
- Maintained confidential health information according to state and federal regulations.
- Served as a reliable resource for colleagues seeking guidance on challenging situations or unfamiliar aspects of care navigation.
- Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Verified patient insurance eligibility and entered patient information into system.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
Benefits Verification Specialist
CVS Specialty
01.2018 - 04.2021
- Increased accuracy in verifying patient eligibility through diligent cross-checking of multiple databases before finalizing claim submissions.
- Reduced employee turnover by creating welcoming, inclusive and employee-centered work culture.
- Assisted clients with resolving complex benefits issues, improving overall customer satisfaction.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
Medical Receptionist
Lakview Dermatology
05.2015 - 12.2017
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed patient referrals to other medical specialists.
Patient Care Technician
Illinois Masonic Hospital
08.2010 - 04.2015
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Used principles of growth and development to provide age-specific treatment and care.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Education
Certification - EMT
Malcolm X College
Chicago, IL05.2018
Certification - Phlebotomy
The College of Office Technology
Chicago, IL12.2009
High School Diploma -
Lincoln Park High School
Chicago, IL06.2003
Skills
- Communicating to Patients and Families
- Payment Calculation
- Insurance Authorizations
- Payment Collection
- Patient Needs Assessment and Referral
- Care Plan Recommendations
- Insurance Forms Processing
- Calm and Effective Under Pressure
- Building Rapport and Credibility
- Insurance Verification
- Medical Billing
- Medical insurance
Timeline
Care Navigator
RxCompass
06.2023 - Current
Benefits Verification Specialist
CVS Specialty
01.2018 - 04.2021
Medical Receptionist
Lakview Dermatology
05.2015 - 12.2017
Patient Care Technician
Illinois Masonic Hospital
08.2010 - 04.2015
Certification - EMT
Malcolm X College
Certification - Phlebotomy
The College of Office Technology
High School Diploma -
Lincoln Park High School
Similar Profiles
Gerri DoggettGerri Doggett
Care Navigator at RxCompassCare Navigator at RxCompass
William ArchambaultWilliam Archambault
Deputy Sheriff at Cobb County Sheriff's OfficeDeputy Sheriff at Cobb County Sheriff's Office
Julia EscoJulia Esco
Waitress at El Camino RealWaitress at El Camino Real