Gerry Alvarado
Geek Squad Consultation Agent
Winter Park,FL
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work History
Geek Squad Consultation Agent
Best Buy, Geek Squad
Torrance, CA
11.2022 - 05.2024
- Assessed client requirements thoroughly to create customized action plans aligned with their goals and objectives.
- Strong ability to prioritize and multi-task in a fast-paced environment.
- Managed appointments with clients and created service orders after assessing their needs.
- Provided in person and over the phone support and gave updates on clients’ service orders.
- Troubleshoot hardware and software issues on Windows and Apple computers and repair accordingly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Field Service Technician
Mobility101
Costa Mesa, CA
11.2018 - 03.2020
- Supported business operations by providing technical support and delivering reliable high-performance services in person or on phone.
- Skilled in chairlift and platform lift installation, troubleshooting, maintenance and repair by replacing components or repairing motherboards.
- Ensured user satisfaction by diagnosing and quickly resolving issues using established guidelines.
- Offered strong customer service skills, keeping customers satisfied and increasing sales.
Electrical Equipment Repair Technician
United States Marine Corps
Camp Pendleton, CA
06.2008 - 09.2012
- Diagnosed and repaired generators, HVAC and other electrical equipment.
- Troubleshoot digital/logic components/circuits and performed organizational and intermediate level repairs.
- Served as subject matter expert to maintain, process, and troubleshoot systems, providing technical/engineering support to multiple military bases.
- Diagnosed problems and made repairs utilizing manuals, schematic diagrams, wiring diagrams, and other specifications.
- Team leader in charge of overseeing professional/personal development of junior Marines.
Education
Bachelor of Science - Security Management
City University of NY, John Jay College of Criminal Justice
NY, NY 06.2014 - 12.2018
Comptia A +
10.2022 - 10.2025
Timeline
Geek Squad Consultation Agent
Best Buy, Geek Squad
11.2022 - 05.2024
Comptia A +
10.2022 - 10.2025
Field Service Technician
Mobility101
11.2018 - 03.2020
Bachelor of Science - Security Management
City University of NY, John Jay College of Criminal Justice
06.2014 - 12.2018
Electrical Equipment Repair Technician
United States Marine Corps
06.2008 - 09.2012