Gerry Alvarado
Geek Squad Consultation Agent
Winter Park,FL
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work History
Geek Squad Consultation Agent
Best Buy, Geek Squad
Torrance, CA
11.2022 - 05.2024
- Assessed client requirements thoroughly to create customized action plans aligned with their goals and objectives.
- Strong ability to prioritize and multi-task in a fast-paced environment.
- Managed appointments with clients and created service orders after assessing their needs.
- Provided in person and over the phone support and gave updates on clients’ service orders.
- Troubleshoot hardware and software issues on Windows and Apple computers and repair accordingly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Field Service Technician
Mobility101
Costa Mesa, CA
11.2018 - 03.2020
- Supported business operations by providing technical support and delivering reliable high-performance services in person or on phone.
- Skilled in chairlift and platform lift installation, troubleshooting, maintenance and repair by replacing components or repairing motherboards.
- Ensured user satisfaction by diagnosing and quickly resolving issues using established guidelines.
- Offered strong customer service skills, keeping customers satisfied and increasing sales.
Electrical Equipment Repair Technician
United States Marine Corps
Camp Pendleton, CA
06.2008 - 09.2012
- Diagnosed and repaired generators, HVAC and other electrical equipment.
- Troubleshoot digital/logic components/circuits and performed organizational and intermediate level repairs.
- Served as subject matter expert to maintain, process, and troubleshoot systems, providing technical/engineering support to multiple military bases.
- Diagnosed problems and made repairs utilizing manuals, schematic diagrams, wiring diagrams, and other specifications.
- Team leader in charge of overseeing professional/personal development of junior Marines.
Education
Bachelor of Science - Security Management
City University of NY, John Jay College of Criminal Justice
NY, NY 06.2014 - 12.2018
Comptia A +
10.2022 - 10.2025
Timeline
Geek Squad Consultation Agent
Best Buy, Geek Squad
11.2022 - 05.2024
Comptia A +
10.2022 - 10.2025
Field Service Technician
Mobility101
11.2018 - 03.2020
Bachelor of Science - Security Management
City University of NY, John Jay College of Criminal Justice
06.2014 - 12.2018
Electrical Equipment Repair Technician
United States Marine Corps
06.2008 - 09.2012
Similar Profiles
James MooreJames Moore
Delivery Driver at Best Buy/Geek SquadDelivery Driver at Best Buy/Geek Squad
Margaret LaToucheMargaret LaTouche
Customer Support Specialist at Best Buy, Geek SquadCustomer Support Specialist at Best Buy, Geek Squad
John McLaughlinJohn McLaughlin
Advanced Repair Agent at Best Buy, Geek SquadAdvanced Repair Agent at Best Buy, Geek Squad
Erindi PurballariErindi Purballari
Computer Consultant at Best Buy, Geek SquadComputer Consultant at Best Buy, Geek Squad
Hailey BoothHailey Booth
Sales Associate at Dillard’sSales Associate at Dillard’s