Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Destiny Cheeks

Albany,GA

Summary

Experienced professional with a strong background in technology-related roles. Eager to entering the workforce with Transportation Service Administration. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

6
6
years of professional experience

Work History

Cashier

Bojangles' Famous Chicken 'n Biscuits
Commerce, GA
07.2017 - 01.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

CNA

E & I Helping Hands
Albany, GA
07.2022 - 12.2022
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Transported residents within the facility as needed.

Customer Service Associate

Walmart
Commerce, GA
04.2020 - 08.2021
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.

Restaurant Waiter

Ryan's Steakhouse
Commerce, GA
10.2017 - 11.2018
  • Greeted customers, provided menus and answered questions about menu items.
  • Assisted guests with making food and beverage selections.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.

Cashier

Wendy's
Commerce, GA
09.2016 - 07.2017
  • Greeted customers and answered their questions about the store's products and services.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

Bachelor of Science - Forensic Science

Albany State University
Albany, GA
05-2022

High School Diploma -

Banks County High School
Homer, GA
05-2018

Bachelor of Science - Pre-Nursing

South University

Skills

  • Complaint resolution
  • Record preparation
  • Member account management
  • High-energy attitude
  • Office equipment proficiency
  • Escalation management
  • Service standard compliance
  • Microsoft Excel
  • System implementation
  • Call center procedures
  • Customer consulting
  • Follow-up skills
  • Staff education and training
  • Building rapport
  • Microsoft PowerPoint
  • Filing

Affiliations

  • Volunteered with various Church activities.
  • Volunteered with Food Banks.
  • Volunteered at Hospitals and Nursing Homes.

Timeline

CNA

E & I Helping Hands
07.2022 - 12.2022

Customer Service Associate

Walmart
04.2020 - 08.2021

Restaurant Waiter

Ryan's Steakhouse
10.2017 - 11.2018

Cashier

Bojangles' Famous Chicken 'n Biscuits
07.2017 - 01.2023

Cashier

Wendy's
09.2016 - 07.2017

Bachelor of Science - Forensic Science

Albany State University

High School Diploma -

Banks County High School

Bachelor of Science - Pre-Nursing

South University

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Destiny Cheeks