Gerson Martinez
Baytown,Texas
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
IT Technician
Health Care Temporaries Inc.
08.2015 - Current
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Managed hardware inventory, maintaining adequate stock levels to minimize disruptions due to equipment failure or shortages.
- Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured hardware and granted system permissions to new employees.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Education
High School Diploma -
Eisenhower High School
Houston, TX06.2004
Certificate - Audio Engineering
Recording Radio Film Connection
Houston, TXSkills
- Hardware Installation
- Application Installations
- Help Desk Operations
- Desktop Technical Support
- AV Equipment Management
- Wireless Networking
- Technical Support
- Customer Service
- Remote Support
- Employee Computer Support
- Teamwork and Collaboration
- Device Installation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
IT Technician
Health Care Temporaries Inc.
08.2015 - Current
High School Diploma -
Eisenhower High School
Certificate - Audio Engineering
Recording Radio Film Connection
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