Gerson Sum
Los Angeles,CA
Summary
Dynamic leader with proven expertise in team leadership and complex problem-solving. At metro by t-mobile, I elevated employee engagement and customer satisfaction, fostering strong relationships and driving repeat business. Skilled in verbal and written communication, I excel in motivating teams and enhancing operational efficiency without compromising quality.
Overview
12
12
years of professional experience
Work History
Manager
Metro by T-Mobile
01.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Owner
Gerson Sum
09.2017 - 12.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
Manager
Metro by T-Mobile
07.2012 - 09.2017
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Hoollywood High
1521 Highland Ave Los Angeles Ca 9002807-1995
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Languages
Spanish
Full Professional
Timeline
Manager
Metro by T-Mobile
01.2020 - Current
Owner
Gerson Sum
09.2017 - 12.2019
Manager
Metro by T-Mobile
07.2012 - 09.2017
High School Diploma -
Hoollywood High
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