Gretchen Abrams
Narragansett,RI
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
24
24
years of professional experience
Work History
Store Manager
Starbuck's Coffee
07.2017 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Trained team members in successful strategies to meet operational and sales targets.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Managed store organization, maintenance and purchasing functions.
Shift Supervisor
Starbuck Coffee
07.2008 - 07.2017
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Sales Representative
McLaughlin And Moran, Inc.
04.2001 - 07.2007
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Bachelor of Arts - Media Communication/Public Relations
St. Mary's University
Winona, MNSkills
- Records Organization and Management
- Time Management
- Employee Training
- Customer Service
Timeline
Store Manager
Starbuck's Coffee
07.2017 - Current
Shift Supervisor
Starbuck Coffee
07.2008 - 07.2017
Sales Representative
McLaughlin And Moran, Inc.
04.2001 - 07.2007
Bachelor of Arts - Media Communication/Public Relations
St. Mary's University
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