Jennifer R James
Hoover,USA
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
35
35
years of professional experience
Work History
Store Manager
Buff City Soap
Birmingham, AL
03.2024 - Current
- Led daily store operations, ensuring exceptional customer service and product availability.
- Managed inventory levels, implementing effective restocking procedures to enhance sales opportunities.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
EHS Assistant Administrator
Incorp Industries
Evansville, IN
03.2023 - 09.2023
- Maintained accurate records of all safety activities, ensuring compliance with regulatory requirements.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
Safety Administrator
Vulcan Industrial/Shook and Fletcher/Vesta Industrial
Birmingham, AL
01.2016 - 03.2023
- Safety Administrator for 3 sister companies
- Maintained accurate records of all safety activities, ensuring compliance with regulatory requirements.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
Medical Records Clerk
Total Skin & Beauty Dermatology Center
Birmingham, AL
05.2002 - 01.2016
- Organized and maintained patient medical records ensuring compliance with privacy regulations.
- Processed medical documentation and updated electronic health records efficiently.
Customer Service Rep II
Regions Bank
Tuscaloosa, AL
08.1997 - 12.2001
- Provided accurate information on banking products and services to clients.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
Shift Leader
Frutta Bowls
Birmingham, AL
10.2019 - 03.2021
- Part-time job
- Supervised daily operations, ensuring adherence to health and safety standards.
- Trained team members on product preparation and customer service best practices.
Teller
Alabama Credit Union
Tuscaloosa, AL
02.1996 - 08.1997
Clerk
Harco Total Care
Tuscaloosa, AL
02.1991 - 02.1996
Education
Bachelor of Science - Hospitality And Tourism Management
The University of Alabama
Tuscaloosa05-2028
Associate of Arts - Secondary School Education
Jefferson State Community College
Hoover, AL05-2023
Business - Secondary School Education
Shelton State Community College
Tuscaloosa, AL05-1995
General Studies - High school diploma
Holt High School
Holt, AL05-1989
Skills
- Administrative experience
- Medical Records
- Customer service
- Microsoft Office
- Time management
- Shift Management
- Supervising experience
- Managed patient flow to minimize patient wait times
- Medical records
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Buff City Soap
03.2024 - Current
EHS Assistant Administrator
Incorp Industries
03.2023 - 09.2023
Shift Leader
Frutta Bowls
10.2019 - 03.2021
Safety Administrator
Vulcan Industrial/Shook and Fletcher/Vesta Industrial
01.2016 - 03.2023
Medical Records Clerk
Total Skin & Beauty Dermatology Center
05.2002 - 01.2016
Customer Service Rep II
Regions Bank
08.1997 - 12.2001
Teller
Alabama Credit Union
02.1996 - 08.1997
Clerk
Harco Total Care
02.1991 - 02.1996
Business - Secondary School Education
Shelton State Community College
General Studies - High school diploma
Holt High School
Bachelor of Science - Hospitality And Tourism Management
The University of Alabama
Associate of Arts - Secondary School Education
Jefferson State Community College