Laura Fullford
Tampa,FL
Summary
Driven Bilingual Sales Account Agent with 15 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.
Overview
8
8
years of professional experience
Work History
Sales Agent
Acrisure
07.2020 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Analyze and sell personal property policies.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on Clients' needs
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Generated quotes and proposals for clients to match individual needs.
Property and Casualty Insurance Agent
Allstate Insurance Co
09.2019 - 07.2020
- Enhanced customer satisfaction with thorough claim investigations and prompt settlement negotiations.
- Streamlined the claims process by implementing best practices in documentation and communication.
- Managed a high volume of cases, ensuring timely and fair resolutions for clients.
- Verified and analyzed data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
- Resolved complex, severe exposure claims, using high service oriented file handling.
- Maintained strict adherence to state regulations when settling casualty claims, minimizing potential compliance issues.
Surety Claims Adjuster
Sompo International
01.2016 - 09.2019
- Examined claims forms and other records to determine insurance coverage.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Documented all investigation activity and presented reports to management.
- Substantiated legitimate claims and denied unjustified claims.
- Actively solicited facts from all stakeholders, analyzed bond forms and construction contracts, reviewed applicable statutes, and analyzed claim submissions involving commercial and contract surety bonds.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
Education
Marketing Communication
Tennessee State University
Nashville, TNHigh School Diploma -
Station Camp High School
Gallatin, TN05.2005
Skills
- Account Servicing
- Client Relationship Building
- Policy analysis
- Insurance product knowledge
- Teamwork and Collaboration
- Problem-Solving
- Fluent Bilingualism
Timeline
Sales Agent
Acrisure
07.2020 - Current
Property and Casualty Insurance Agent
Allstate Insurance Co
09.2019 - 07.2020
Surety Claims Adjuster
Sompo International
01.2016 - 09.2019
Marketing Communication
Tennessee State University
High School Diploma -
Station Camp High School