Gheonna Lacy
Racine,WI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Koru Health LLC
10.2024 - 09.2025
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Provided administrative support to various departments as needed, including data entry and filing
Caregiver/Medication Aide
Koru Health LLC
12.2023 - 10.2024
- Provided compassionate care to clients, assisting with daily living activities and personal hygiene.
- Monitored client health, documenting changes and reporting to healthcare professionals as needed.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Cashier/Customer Service
Snap's restaurant
03.2023 - 11.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, minimizing discrepancies during shifts.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
Bright Minds Learning Academy
Childcare Learning Centers
05.2021 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Arts - Cosmetology
Gateway Technical College
Racine, WI01.2009
High School Diploma -
Washington Park High School
Racine, WI01.2006
Skills
- Data entry
- Call management
- Guest relations
- Customer service
- Conflict resolution
- Team collaboration
Timeline
Front Desk Receptionist
Koru Health LLC
10.2024 - 09.2025
Caregiver/Medication Aide
Koru Health LLC
12.2023 - 10.2024
Cashier/Customer Service
Snap's restaurant
03.2023 - 11.2023
Bright Minds Learning Academy
Childcare Learning Centers
05.2021 - 05.2022
Associate of Arts - Cosmetology
Gateway Technical College
High School Diploma -
Washington Park High School