Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Ghera'Deysia Hill

Cleveland,Ohio

Summary

Customer oriented professional with over five years of retail and customer service experience. A dedicated professional with innovative and excellent problem-solving abilities. Ambitious and creative, with the drive to make every customer experience exceptional. Aptitude to take initiative and serve all customers with poise and professionalism. Reliable and upbeat Representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

10
10
years of professional experience

Work History

Sales Consultant

Progressive Insurance
02.2023 - Current
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to call-in customers
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Increased team sales by 8%

Keyholder

Kirkland's Home Decor And Gifts
10.2022 - 01.2023
    • Counted out cash drawers and balanced totals.
    • Completed store opening and closing procedures.
    • Processed cash, credit, debit, and check payments.
    • Kept store clean and organized to provide shoppers with pleasant experience.
    • Improved customer service by projecting friendly and knowledgeable attitude.

Keyholder

Altar'd State
10.2021 - 01.2022
    • Counted out cash drawers and balanced totals.
    • Completed store opening and closing procedures.
    • Processed cash, credit, debit, and check payments.
    • Kept store clean and organized to provide shoppers with pleasant experience.

KeyHolder

New York & Company
06.2019 - 10.2019
  • Completed opening and closing paperwork and procedures every shift
  • Executed merchandise floor sets and company promotions as per company guidelines
  • Developed repeat business through client rapport and interaction.
  • Advanced to keyholder position in first 30 days
  • Met top tier sales goals daily.

Beauty Advisor

L'Occitane En Provence
01.2018 - 03.2018
    • Routinely determined customer's preferences and service needs by actively listening to concerns
    • Made product suggestions and demonstrated use of cosmetics based on customers needs
    • Developed repeat business through excellent communication
    • Increase customer loyalty by providing high-touch customer service for about 80 customers per day
    • Met Platinum sales goal in first month of service.

Assistant Manager

The Walking Company
02.2014 - 07.2014
  • Increased sales, promoted loyalty, and catalyzed retention by selling comfortable and stylish walking shoes and accessories, and providing answers to questions for diverse clientele.
  • Acquired new customers and strengthened customer confidence by providing in-depth explanations of products and its use
  • Frequently met and exceeded sales quota
  • Recognized by manager for effective conflict resolution.

Education

Associate Of Science, A.S. -

Kent State University
Burton, OH

Skills

    • Retail sales proficient
    • Fashion Forward
    • Customer Service
    • Client-Focused
    • Cash handling
      • Commissioned Sales
      • Microsoft Office
      • Attention to detail
      • Excellent Communication
      • Industry Trends

Personal Information

Title: Retail Sales Professional

Timeline

Sales Consultant

Progressive Insurance
02.2023 - Current

Keyholder

Kirkland's Home Decor And Gifts
10.2022 - 01.2023

Keyholder

Altar'd State
10.2021 - 01.2022

KeyHolder

New York & Company
06.2019 - 10.2019

Beauty Advisor

L'Occitane En Provence
01.2018 - 03.2018

Assistant Manager

The Walking Company
02.2014 - 07.2014

Associate Of Science, A.S. -

Kent State University

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Ghera'Deysia Hill