Ghinna Fares
Coconut Creek
Summary
Dynamic Pharmacy Technician with proven problem-solving skills at Walgreen's Pharmacy, enhancing workflow and boosting patient satisfaction. Expert in medication dispensing and HIPAA compliance, while fostering team collaboration. Recognized for training new staff and efficiently managing inventory, ensuring accuracy and service quality in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Walgreen's Pharmacy
09.2020 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Team Member
Chick-fil-A
04.2020 - 09.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Sales Associate
Justice Tween Brands
01.2019 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Science - Nursing
Broward College
Fort Lauderdale, FL12-2025
High School Diploma -
Monarch High School
Coconut Creek, FL06-2021
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Medical Explorers Program
An education initiative designed to provide high school students with hands-on experience and insight into healthcare careers. These programs are typically aimed at students aged 14-20 who are interested in exploring various medical professions. Participants in Medical Explorers often engage in activities such as:
* Shadowing healthcare professionals across different departments
* Participating in hands-on workshops and stimulations
* Learning about medical equipment and procedures
* Gaining exposure to various medical specialties, including nursing, radiology, pharmacy, and more
* Receiving mentorship from experienced providers
Timeline
Pharmacy Technician
Walgreen's Pharmacy
09.2020 - Current
Team Member
Chick-fil-A
04.2020 - 09.2021
Sales Associate
Justice Tween Brands
01.2019 - 04.2020
Associate of Science - Nursing
Broward College
High School Diploma -
Monarch High School
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