Ghofran Zghier
Hilliard,OH
Summary
- Extensive experience in banking and retail customer service provision
- Strong familiarity with a variety of retail banking credit options
- Excellent expertise in customer consumer loan types
- High proficiency in a variety of cash handling processes
- Exceptional abilities in loan origination and processing
- Sound skills in assisting loan and credit department growth
- Superior incoming and outgoing wire processing abilities
- Outstanding written and oral communication skills
Overview
5
5
years of professional experience
Work History
Lead Bank Teller
First Merchants
09.2021 - Current
- Increased customer satisfaction by providing efficient and accurate transaction processing.
- Streamlined teller operations for improved efficiency and reduced wait times.
- Enhanced client relationships with personalized service and tailored banking solutions.
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Led team of tellers to exceed sales goals through cross-selling products and services.
- Mentored new hires, facilitating their onboarding process and fostering a positive team environment.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Bank Teller
PNC Bank
02.2019 - 08.2021
- Serves customers by completing account transactions.
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
- Sells cashier’s checks, traveler’s checks, and series e bonds.
- Answers questions in person or on telephone and refers customers to other bank services as necessary.
- Records transactions by logging cashier’s checks, traveler’s checks, and other special services; preparing currency transaction reports.
- Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative.
- Completes special requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals.
- Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins.
Education
High School Diploma -
Centennial High School
Columbus, OH05.2015
Skills
- Teller Support
- Decision Making Abilities
- Customer Service Excellence
- Attention to Detail
- Branch Operations Understanding
- Interpersonal Skills
- Multitasking Capabilities
- Time Management Proficiency
- Regulatory Compliance Knowledge
- Team Leadership Abilities
- Professionalism and Ethics
- Transaction Processing Accuracy
- Analytical Thinking Abilities
- Fraud Detection Techniques
- Staff Training and Development
- Banking Product Knowledge
- Adaptability and Flexibility
Accomplishments
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Affiliations
- Association of Information Technology Professionals
- National Association of Social Workers
- Toastmasters
- Association for Computing Machinery
- Project Management Institute
- Freemason
Languages
Arabic
Full Professional
Timeline
Lead Bank Teller
First Merchants
09.2021 - Current
Bank Teller
PNC Bank
02.2019 - 08.2021
High School Diploma -
Centennial High School
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