Giana Ranalli
Fort Lauderdale,FL
Summary
Kaluz Restaurant and BoKampers Restaurant, I excelled in a fast-paced environment, enhancing customer satisfaction through exceptional service and effective multitasking. Demonstrating patience, empathy, and superior phone etiquette, I skillfully managed reservations and inquiries, contributing to a seamless dining experience. My adeptness in customer service and multitasking stands out, ready to bring value to a dynamic team.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Kaluz Restaurant
Fort Lauderdale
05.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and professional presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
Restaurant Hostess
Bokampers Sports Bar & Grill
Fort Lauderdale, FL
06.2021 - 09.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Elementary Education - Elementary Education
Florida Atlantic University
Boca Raton, FLSkills
Customer Service
Effective Multitasking
Patience and Empathy
Phone Etiquette
Timeline
Restaurant Hostess
Kaluz Restaurant
05.2023 - Current
Restaurant Hostess
Bokampers Sports Bar & Grill
06.2021 - 09.2022
Elementary Education - Elementary Education
Florida Atlantic University