Gianelle Virella
Cicero,IL
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
1
1
year of professional experience
Work History
Crew Member
McDonald's
06.2023 - 08.2023
- Packaged menu items into bags or trays and placed drink orders into carriers
- Worked at the front counter, drive-thru and other areas
- Took orders, prepared meals, and collected payments
- Collaborated with team members to complete orders
- Operated a cash register to ring up the final bill and process various forms of payment
- Provided excellent customer service by greeting customers and meeting quality expectations
- Cleaned and maintained all areas of the restaurant to promote a clean image
- Trained new team members on procedures, customer service, and sales techniques
- Worked well with teammates and accepted coaching from the management team
- Escalated problems or complaints to the relevant supervisor or manager for resolution
- Brewed coffee and tea and changed out drink station syrups
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins
- Completed milkshakes and ice cream desserts for customers.
Crew Member
McDonald's
06.2022 - 08.2022
- Packaged menu items into bags or trays and placed drink orders into carriers
- Worked at the front counter, drive-thru and other areas
- Took orders, prepared meals, and collected payments
- Collaborated with team members to complete orders
- Operated a cash register to ring up the final bill and process various forms of payment
- Provided excellent customer service by greeting customers and meeting quality expectations
- Cleaned and maintained all areas of the restaurant to promote a clean image
- Trained new team members on procedures, customer service, and sales techniques
- Worked well with teammates and accepted coaching from the management team
- Escalated problems or complaints to the relevant supervisor or manager for resolution
- Brewed coffee and tea and changed out drink station syrups
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins
- Completed milkshakes and ice cream desserts for customers.
Education
Morton East High School
Cicero, IL05.2024
Skills
- Food running
- Product promotion
- Point of sale operation
- Cash Handling
- Customer engagement
- Food preparation and safety
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
McDonald's
06.2023 - 08.2023
Crew Member
McDonald's
06.2022 - 08.2022
Morton East High School
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