Gianfranco Bermejo
New Brighton,MN
Summary
Experienced store manager and supervisor with a strong background in operations, staff training, inventory control, and customer service. Known for improving daily workflow, supporting team performance, and keeping stores organized and on target.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Store Manager
Take 5 Oil Change
Coon Rapids, Minnesota
2025.02 - Current
- Managed daily Take 5 Oil Change store operations and customer service flow.
- Trained team members on service procedures, safety rules, and guest interaction.
- Scheduled staff shifts to support Take 5 Oil Change labor coverage.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
Security Officer
Mystic Lake Casino
Shakopee, Minnesota
2025.05 - 2025.12
- Patrolled employer property and reported suspicious activity to supervisors.
- Monitored entrances, exits, and visitor access for safety compliance.
- Responded to alarms, disturbances, and emergency calls calmly.
- Maintained accurate logs of all security related activities.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Completed incident reports to record security or loss prevention incidents.
- Operated communication systems between officers stationed throughout the facility.
- Performed first aid and CPR when necessary during emergency situations.
- Maintained high levels of alertness throughout shifts.
Line cook
Dennys Dinner
Roseville, Minnesota
2023.08 - 2025.01
- Operated fryers, grills, and flat tops during busy diner shifts.
- Maintained clean work areas, cookware, and food prep surfaces.
- Coordinated with servers and hosts on order timing and special requests.
- Followed food safety, sanitation, and temperature procedures in kitchen.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Kept stations stocked and ready for use to maximize productivity.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
Security Supervisor
Allied Universal Security Services
Shakopee, Minnesota
2019.03 - 2023.08
- Trained officers on procedures, radio use, and site expectations
- Communicated with clients, law enforcement, and Allied Universal management of any suspicious activity Or stolen merchandise.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
- Conducted regular security patrols to identify and mitigate potential threats.
- Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
Education
High School Diploma -
Rosevelt High School
Minneapolis, MN2017-06
Skills
- Store operations
- Problem solving
- Cash handling
- Inventory control
- Staff scheduling
- Sales goals
- Team leadership and coaching
- Employee training
- Reliable
- Goals and performance
- Customer feedback analysis
- Supply ordering
- Staff management
- Team building
- Customer service
- Team supervision
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Security Officer
Mystic Lake Casino
2025.05 - 2025.12
Store Manager
Take 5 Oil Change
2025.02 - Current
Line cook
Dennys Dinner
2023.08 - 2025.01
Security Supervisor
Allied Universal Security Services
2019.03 - 2023.08
High School Diploma -
Rosevelt High School