GIANMARCO REANO
Pompano Beach,FL
Summary
Customer service specialist with a strong ability to multitask in a fast-paced environment. Seeking opportunities in IT to advance career. Proficient and highly knowledgeable with computers. Very fast learner and looking to learn more.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
SunPass
Boca Raton, FL
12.2023 - Current
- Maintained detailed records of customer interactions, transactions, and feedback for future use.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Processed client payments, provided financial guidance related to bills/billing queries, and helped them set up convenient payment options.
- Documented specifics of customer inquiries and transactions with meticulous attention to detail.
- Managed collection of deposits/payments and facilitated billing processes.
- Revamped data management by integrating specific customer requirements, order preferences and billing information
Customer Service Cashier
Publix
Pembroke Pines, FL
02.2022 - 12.2023
- Ensured organized displays by regularly stocking shelves, racks, cases, bins, and tables with fresh items.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Increased customer satisfaction by going the extra mile to customize services for each client.
- Maintained the cleanliness and orderliness of checkout areas through tasks such as sanitizing register belts, emptying trash cans, and organizing candy racks.
- Verified personal identifications to ensure adherence to regulations for alcohol and tobacco sales.
- Offered customers carry-out service at completion of transaction.
Sandwich Artist
Subway
Pembroke Pines, FL
06.2019 - 12.2021
- Managed preparation of food items including but not limited to sandwiches, salads, soups and drinks as per the customers' requests.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Contributed to a successful food service establishment by consistently cleaning workstations after each use.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Completed opening, closing and shift change tasks by following company guidelines.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Maintained a clean and well-stocked counter by restocking supplies, cleaning windows, and emptying trash cans during slow periods.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Consistently maintained high standards of customer service throughout multiple high-volume work shifts.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Education
GED -
West Broward High School
Pembroke Pines, FL08-2024
Skills
- Computer Proficient
- Customer Service
- Account Management
- Typing proficiency
- Time Management
- Operating System Proficient
- Bilingual
Languages
English
Full Professional
Spanish
Professional
Timeline
Customer Service Representative
SunPass
12.2023 - Current
Customer Service Cashier
Publix
02.2022 - 12.2023
Sandwich Artist
Subway
06.2019 - 12.2021
GED -
West Broward High School
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