Gianna Blackwell
Englishtown,NJ
Summary
Dynamic hospitality and healthcare professional with extensive experience delivering exceptional service in fast-paced environments. Recognized for a strong commitment to teamwork and customer satisfaction, consistently ensuring smooth operations through effective communication and problem-solving abilities. Versatile and reliable, adept at adapting to evolving needs while maintaining high standards in patient care and administrative support. Prepared to leverage comprehensive training and hands-on experience to contribute positively to any team, fostering collaboration and excellence in service delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Tommy's Tavern & Tap
02.2022 - Current
- Delivered exceptional customer service in a fast-paced environment, enhancing guest satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly, turning negative experiences into positive outcomes.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Sales Associate
Viks Fine Jewlery
08.2019 - Current
- Excellent customer service via phone calls and in person
- Organize and clean the store daily
- Manage the Vik's Fine Jewelry Instagram handle. Including curating original content such as photos, videos, and advertisements.
- Utilized the company Instagram handle to create new clients and generate sales.
- Organized several giveaways via Instagram to gain followers and boost engagement. Saw over a 60% increase in engagement on social media platforms due to interactive giveaways and advertisements
Medial Assistant
Dr. Lederman M.D
12.2022 - 01.2023
- Administered patient care and support during medical procedures, ensuring comfort and safety.
- Managed patient records using electronic health record (EHR) systems to maintain accuracy and confidentiality.
- Coordinated appointment scheduling and follow-up communications to enhance patient experience.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Server
Coal Fired Pizza
05.2017 - 06.2019
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Collect payments from customers.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Prepare checks that itemize and total meal costs and sales taxes.
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Clean tables or counters after patrons have finished dining.
Food preparation
Tommy's Bagels
05.2015 - 05.2018
- Order intake via phone and walk in
- Open and close out register (balance daily count)
- Stocking and cleaning the refrigerators
- Maintain coffee station at all times
- Assist in catering orders
- Remote waitressing for catering orders when asked
- Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas.
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
- Store food in designated containers and storage areas to prevent spoilage.
Education
Associate - Clinical Medical Assisting
St. Paul's School of Nursing
Staten Island, NY12.2022
Bachelor of Science - Nursing
Chamberlain College of Nursing
North Brunswick, NJ01-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- HIPAA compliance
- Patient scheduling
- Direct patient care
Certification
CPR certification
Timeline
Medial Assistant
Dr. Lederman M.D
12.2022 - 01.2023
Server
Tommy's Tavern & Tap
02.2022 - Current
Sales Associate
Viks Fine Jewlery
08.2019 - Current
Server
Coal Fired Pizza
05.2017 - 06.2019
Food preparation
Tommy's Bagels
05.2015 - 05.2018
Associate - Clinical Medical Assisting
St. Paul's School of Nursing
Bachelor of Science - Nursing
Chamberlain College of Nursing
Awards & Honors
High School: National Honors Society