Gianna Breithaupt
Austin,TX
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
1
1
year of professional experience
Work History
Crew Member
Beard Papa's
Austin, TX
02.2023 - 03.2024
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Assisted in the preparation of food items such as Creme puffs, lava cakes, and filling creme puffs.
- Resolved customer complaints in a professional manner.
- Maintained an organized work area to ensure efficient operations.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Checked expiration dates on all products before serving them to customers.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Informed customers about daily specials in an engaging manner.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Prepared beverages such as coffee drinks, boba teas and bottled drinks according to company standards.
- Assisted management team with inventory counts of food products and beverage supplies.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Served food quickly for positive guest experiences.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Scrubbed and polished counters to remove debris and food.
- Brewed and served coffee and tea with preferred add-ins.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma -
John B Connally High School
Austin, TX05-2024
Skills
- Health Code Compliance
- Safe Food Handling
- Inventory Restocking
- Customer Service
- Customer Engagement
- Drive-Thru Operations
- Team Contributions
- Initiative and Self-Motivation
- Integrity and Honesty
- Heavy Lifting
- Safety awareness
- Safety
- Problem-Solving
- Supplies Monitoring and Restocking
- Workplace Efficiency
- Clear Communication
- Equipment Maintenance
- Cash Handling
- Telephone Etiquette
Affiliations
- Creative
- Extraverted
- People skills
- Artistic
- Hard working
Accomplishments
- Given two raises at Beard Papas for excellent work ethic and customer service.
Timeline
Crew Member
Beard Papa's
02.2023 - 03.2024
High School Diploma -
John B Connally High School
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