Gianna Catizone
Goleta,CA
Summary
Committed and hardworking employee with strong organization and communication skills derived from years of working in customer service. Friendly, with an attention to detail and the ability to effectively solve problems.
Overview
3
3
years of professional experience
Work History
Hostess
Roma D' Italia
06.2023 - 09.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Food and Beverage Cashier
St. Bibiana
09.2022 - 02.2023
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Engaged customers to help create superior food and beverage experience.
- Operated and sanitized kitchen and food preparation equipment.
- Provided correct change to customers while following cash handling policies and procedures.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
Retail Sales Associate Cashier
Michaels Craft Store
08.2020 - 09.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Education
Bachelor of Arts - Sociology
University of California, Santa Barbara
Santa Barbara, CA06.2024
Skills
- Customer Service
- Communication
- Organization
- Attention to detail
- Team work
- Data Analysis
- Programming
- Microsoft Excel
Timeline
Hostess
Roma D' Italia
06.2023 - 09.2023
Food and Beverage Cashier
St. Bibiana
09.2022 - 02.2023
Retail Sales Associate Cashier
Michaels Craft Store
08.2020 - 09.2021
Bachelor of Arts - Sociology
University of California, Santa Barbara
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