Gianna Gamboa
Las Vegas
Summary
Dynamic and result driven professional with extensive experience in high-paced hospitality environments. Proven track record in upselling and delivering exceptional customer service, complemented by strong time management and POS proficiency. Recognized for building lasting relationships with patrons and ensuring compliance with food safety standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lounge Server
Palms Casino and Resort
Las Vegas
03.2025 - Current
- Delivered exceptional service to guests in a fast-paced lounge environment.
- Provided excellent customer service, fostering positive relationships with patrons.
- Upsold additional items to enhance guest experience and boost revenue.
- Ensured compliance with alcohol regulations, maintaining a safe environment for guests.
- Follow established procedures for opening and closing the lounge area each shift.
Banquet Server/ C List
Sahara Hotel & Casino
Las Vegas
12.2023 - Current
- Provided exceptional service during large banquet events at a premier hotel and casino.
- Serve all beverages and food in the appropriate order to ensure consistency throughout the event
- Replenished beverages and checked with guests for overall satisfaction
- Collaborated with team members to execute events seamlessly, fostering client loyalty and repeat business
- Maintained banquet room cleanliness by resetting tables, stocking supplies, and efficiently cleaning after events
- Setup of tables, chairs, linen, china, silverware, and glassware; clean and polish silverware/glassware
Food Server
Distill A Local Bar
Las Vegas
03.2024 - 02.2026
- Provided exceptional customer service by efficiently taking food and drink orders, enhancing overall dining experience.
- Maintained clean working area through consistent wiping down of tables, organizing supplies, and stocking, ensuring a welcoming environment.
- Learned menu items and specials quickly, inputting orders accurately into the POS system.
- Maintain a clean working area at all times, wiping down tables, side stations, stocking, and organizing supplies.
Food Server
Mirage Hotel & Casino
Las Vegas
02.2023 - 07.2024
- Take and memorize orders and enter them into POS for transmittal to kitchen staff
- Served food and drinks in a timely and efficient manner resulting in a 10% decrease in wait times
- Clean all work areas, equipment, utensils, dishes, and silverware, and ensure they are stored appropriately by state law
- Perform food preparation duties as needed
Banquet Server
Divine Events
Las Vegas
03.2019 - 09.2020
- Efficiently serve food and beverages per supervisor expectations to 50+ guests per event
- Communicate guests' problems and concerns to the banquet manager, earning a 99.8% guest satisfaction rating
- Adhere to banquet event specifications to set up linen, glass, and silverware
- Attended meetings to understand function specifics, such as guest expectations and hotel requirements
- Maintained inventory of supplies and ensured timely replenishment, contributing to the company's high customer satisfaction rate
Hostess
SLS Hotel & Casino
Las Vegas
08.2014 - 03.2019
- Coordinated and scheduled reservations for 50+ customers daily over phone and online, enhancing customer experience
- Monitored guest seating and ensured that tables were cleaned and set up promptly
- Monitored guest seating and ensured timely cleaning and setup of tables, maintaining a welcoming atmosphere
- Checked on tables to ensure smooth dining services and communicated guest concerns to servers or management for prompt resolution
Education
Medical Administrative Assistant -
Everest College
NVSkills
- Food Safety & Handling
- Proficient with POS systems
- Cash handling
- Customer Service
- Attention to detail
- Multi-Tasking
- Time management
- Poised under pressure
- Interpersonal communication
- Fine dining experience
- Upselling skills
Certification
- Health Card
- TAM Card
- Sheriffs Card
Timeline
Lounge Server
Palms Casino and Resort
03.2025 - Current
Food Server
Distill A Local Bar
03.2024 - 02.2026
Banquet Server/ C List
Sahara Hotel & Casino
12.2023 - Current
Food Server
Mirage Hotel & Casino
02.2023 - 07.2024
Banquet Server
Divine Events
03.2019 - 09.2020
Hostess
SLS Hotel & Casino
08.2014 - 03.2019
Medical Administrative Assistant -
Everest College