Gianna Gargiulo
Cincinnati,OH
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
Work History
Server
Rocky River Brewing Company
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Mecklenburg German Restaurant
08.2023 - 10.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cashier
Cleveland Yachting Club
05.2022 - 08.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Hilliard Dry Cleaners
05.2021 - 05.2023
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Psychology
University of Cincinnati
Cincinnati, OH05.2026
Skills
- Order Management
- Beverage Preparation
- Guest Engagement
- Food Inspection
- Food Running
- Team Collaboration
- Conflict Resolution
- Multitasking Abilities
Timeline
Server
Mecklenburg German Restaurant
08.2023 - 10.2023
Server
Rocky River Brewing Company
05.2023 - Current
Cashier
Cleveland Yachting Club
05.2022 - 08.2023
Cashier
Hilliard Dry Cleaners
05.2021 - 05.2023
Bachelor of Science - Psychology
University of Cincinnati
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