Gianna Giampia
New Rochelle,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Director of Operations
Conti's Pastry Shoppe
12.2011 - 01.2024
- Interacted well with customers to build connections and nurture relationships.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented and developed customer service training processes for front end team members.
- Provided outstanding customer service by addressing inquiries promptly.
- Developed and maintained courteous and effective working relationships.
- Worked collaboratively with owners to implement new procedures and corrective actions to improve product quality and customer service.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Gained strong leadership skills by managing projects from start to finish within tight time frames.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Collaborated with marketing team to maintain brand consistency across social media to drive revenue growth.
- Managed staff hiring, training and supervision.
Education
Bachelor of Science - Behavioral Sciences
Mercy College
Dobbs Ferry, NY06.2018
Skills
- Staff Management
- Staff hiring
- Multitasking Abilities
- Excellent Communication
- Attention to Detail
- Customer Service Management
- Problem-solving abilities
- Professionalism
- Customer Relations
- Good Telephone Etiquette
- Organization and Time Management
- Microsoft Software Proficiency
- MAC Software Proficiency
Timeline
Director of Operations
Conti's Pastry Shoppe
12.2011 - 01.2024
Bachelor of Science - Behavioral Sciences
Mercy College
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