Gianna Henson

I have been with the company for three years now. Having been a store manager for two years and some change I have seen it all. To start off I was recruited when I was working Aeropostale to take on the 1st Assistant position. After my interview process and taking the position, I put in my two weeks to Aeropostale to become full time with Zumiez. Five months of being with the company my store manager quit during peak season. Which soon after I was offered the store manager role which I accepted. After a year of running positively at my home location, I was then offered to take a store in Houston. While running that location I had unfortunate family matters back home, so I had to make the decision for myself and family to move back. I understood I had to take the demotion to stay with the company, which was alright but, I am now a 1st Assistant at my home location currently.

• Managed daily store operations, ensuring high levels of customer satisfaction and store efficiency.
• Trained and supervised staff, fostering skills that contributed to improved sales performance.
• Developed visual merchandising strategies that increased product visibility and customer engagement.
• Conducted staff meetings to discuss goals and updates to share goals and updates.

Guided customers in selecting products, delivering personalized recommendations to enhance shopping experience.

• Resolved customer inquiries and complaints promptly, contributing to overall customer satisfaction.
• Maintained store visual merchandising standards and organized product displays.
• Assisted with sales, floor moves, inventories, and shipment tasks to support store operations. I recently got let go due to my commitment with Zumiez.

Managed inventory levels, ensuring product availability and organization on the sales floor.

• Coordinated administrative tasks to enhance daily operations and improve team efficiency.
• Communicated effectively with team members to streamline workflow and enhance collaboration.
• Assisted with coordination of meetings, inventory management, shipment tasks, and store operations, gaining valuable experience in retail administration.