Gianna House
Manchester,CT
Summary
Meticulous server experienced in high-volume dining environments, delivering exceptional customer service. skilled in beverage preparation and upselling techniques. proven ability to effectively collaborate with team members and manage multiply tasks efficiently. Seeking to use the experience and skills as a server/Bartender to contribute to a dynamic team
Overview
1
1
Certification
9
9
years of professional experience
Work History
server
Sofias
East Windsor , CT
08.2026 - Current
- Demonstrated the ability to interact with guests in a friendly and professional manner
- Collaborated with kitchen staff to ensure timely meal delivery.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Maintained cleanliness and organization of dining area and utensils.
Server/Cashier/Bartendrer
Buffalo Wild Wings
Windsor , CT
04.2021 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building a positive experience from the first interaction
- Demonstrated the ability to interact with guests in a friendly and professional manner
- Prioritized multiple tasks in a dynamic environment and stayed calm and composed
- Checked in with guests during meals, replenished drinks and fulfilled additional requests to enhance dining experience
- memorized the menu to guests make informed meal choices
- Delivered guests checks and securely processed credit card or cash payments
- Monitored guests food and drink levels to satisfy guests needs
- informed the kitchen of special dietary need for requests, delivering personalized meal options
- Effectively managed large parties by providing efficient and attentive service while ensuring accuracy with orders
- Trained new wait staff on proper procedures, ensuring consistency in service standards
- Recommended complementary dishes and beverages to enhance guest satisfaction and increase sales. to guests to increase the restaurant's sales
- Memorized frequent guests preferences to build a relationship and loyalty
Host/Takeout
Texas Roadhouse
Springfield , MA
10.2019 - 04.2021
- Managed phone and internet take-out orders and coordinated hand-off for third-party delivery orders
- Demonstrated multitasking skills by organizing call aheads, answering phones, and seating guests efficiently
- Demonstrated strong problem solving skills while managing seating arrangements and resolving guest complaints
- Supported servers and busters through high volume shifts with clearing tables
- Collaborated with staff to optimize operations and enhance guest experience during peak dining hours
- Monitored cleanliness of command areas and dining rooms to maintain a neat and welcoming environment
- Coordinated table assignments to align with guest preferences and improve seating satisfaction
- Monitored restaurant activity to determine seating and dining flow
Service clerk/Cashier
Big Y
East Longmeadow, Massachusetts
07.2017 - 08.2018
- Identified solutions to customer concerns, enhancing overall satisfaction
- Executed cash transactions accurately with POS system, ensuring smooth operations
Skills
- Customer relationship management
- Menu memorization
- Payment processing
- Dining area organization
- Kitchen collaboration
- Guest interaction
Certification
- TIPS certification
Timeline
server
Sofias
08.2026 - Current
Server/Cashier/Bartendrer
Buffalo Wild Wings
04.2021 - Current
Host/Takeout
Texas Roadhouse
10.2019 - 04.2021
Service clerk/Cashier
Big Y
07.2017 - 08.2018