Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gianna Mangiola

Philadelphia

Summary

Dedicated server with strong skills in guest engagement and conflict resolution. Proven track record of enhancing customer service and satisfaction in high-pressure settings. Effective collaborator with teams to ensure seamless operations and positive dining experiences.

Overview

6
6
years of professional experience

Work History

Server

Chickie's and Pete's
Philadelphia
11.2023 - Current
  • Provided excellent customer service and addressed guest inquiries promptly.
  • Resolved customer complaints with professionalism and ensured satisfaction levels were met.
  • Maintained cleanliness and organization of dining areas and service stations.
  • Collaborated with team members to ensure smooth restaurant operations.
  • Handled cash transactions and processed payments using POS system effectively.

In-Home Nanny

Jaclyn Moore
Philadelphia
06.2020 - Current
  • Cared for children by planning and supervising daily activities.
  • Prepared nutritious meals and snacks according to dietary needs.
  • Maintained a safe and clean environment for children at all times.
  • Assisted with homework and educational projects to promote learning.
  • Communicated regularly with parents regarding children's progress and behavior.

Dining Services Supervisor

Paul's Run Retirement Community
Philadelphia
03.2022 - 04.2024
  • Trained and mentored dining services staff in food safety and customer service.
  • Supervised daily dining operations for residents and staff at retirement community.
  • Ensured compliance with health regulations and safety standards in food preparation.
  • Resolved resident concerns regarding meal quality and service promptly and professionally.

Education

High School Diploma -

Agora Charter School
King Of Prussia, PA
07-2022

Skills

  • Customer service
  • Point of sale
  • Guest engagement
  • Conflict resolution
  • Team collaboration
  • Time management
  • Professional demeanor

Timeline

Server

Chickie's and Pete's
11.2023 - Current

Dining Services Supervisor

Paul's Run Retirement Community
03.2022 - 04.2024

In-Home Nanny

Jaclyn Moore
06.2020 - Current

High School Diploma -

Agora Charter School
Gianna Mangiola