Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Gianna McNabb

Round Rock,TX

Summary

Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Lead

Mad Greens- Eat Better
07.2024 - Current
  • Transferred to a busier location for further advancement and higher expectations
  • Trained new employees and delegated daily tasks and responsibilities.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Established positive rapport with customers and staff members alike through strong communication skills.

Shift Lead

Mad Greens- Eat Better
05.2023 - 07.2024
  • Learned how to delegate in times of need, analyze and run a shift, and how to become a strong but likable leader
  • Completed store opening and closing procedures and balanced tills.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Kept employees operating productively and working on task to meet business and customer needs.

Crew Member

Mad Greens- Eat Better
04.2022 - 05.2023
  • Experienced face-to-face customer service, exposed to managerial tasks and how to handle them in preparation for a shift lead position, well versed in cleaning and sanitation
  • Worked well with teammates and accepted coaching from management team.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

ACC - Forensic Psychology

Austin Community College
03.2025

High School -

Stony Point High School
05.2023

Skills

  • Customer service focus
  • Employee training
  • Conflict resolution
  • Performance improvement
  • Decision-making capacity
  • Positive attitude
  • Team leadership
  • Problem-solving

Certification

  • Adobe Certified Professional, 03/01/22, No expiration, Visual Design using Adobe Photoshop
  • Food Handler Certification, 08/01/23, 08/01/26, Completed through The Always Food Safe Company

Timeline

Shift Lead

Mad Greens- Eat Better
07.2024 - Current

Shift Lead

Mad Greens- Eat Better
05.2023 - 07.2024

Crew Member

Mad Greens- Eat Better
04.2022 - 05.2023

ACC - Forensic Psychology

Austin Community College

High School -

Stony Point High School

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Gianna McNabb