Gianna M. Roldan
Castle Rock,CO
Summary
Personable Receptionist skilled in delivering outstanding customer service and managing administrative tasks. Developed effective communication and organizational abilities in fast-paced, client-focused environments, ensuring smooth front desk operations and efficient handling of phone systems and scheduling. Committed to fostering welcoming environments while continuously pursuing professional growth and skill development.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
DENVER COURTYARD MARRIOTT
Denver, CO
02.2021 - 03.2022
- Greeted customers through fast-paced inbound phone calls, answered client questions, and assisted guests with check-in issues.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store presentation standards through effective merchandising techniques.
- Processed transactions accurately using point-of-sale systems to ensure customer satisfaction.
- Collaborated with team members to achieve sales goals and improve service delivery.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
TARGET DEPARTMENT STORE
Englewood, CO
10.2019 - 12.2021
- Customer service – taking payments, product questions, placing orders
- Provided customer service by processing payments, answering product questions, and placing orders
- Resolved customer issues efficiently
- Maintained orderliness of main areas
- Conducted inventory management tasks, ensuring stock levels met demand efficiently.
- Resolved customer issues promptly, fostering positive relationships and repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma - Cosmetology
EMILY GRIFFITH
01-2020
HIGH SCHOOL DIPLOMA - Required
HIGHLANDS RANCH HIGH SCHOOL
Skills
- Front desk operations
- Inside sales support
- Team collaboration
- Telephone etiquette
- Data entry
- Cash handling
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Work prioritization
- Sensitive information handling
- LEADERSHIP
- Assisted in training new hires for night shift
Timeline
Front Desk Receptionist
DENVER COURTYARD MARRIOTT
02.2021 - 03.2022
Sales Associate
TARGET DEPARTMENT STORE
10.2019 - 12.2021
HIGH SCHOOL DIPLOMA - Required
HIGHLANDS RANCH HIGH SCHOOL
High School Diploma - Cosmetology
EMILY GRIFFITH