Gianna Navarro
Las Vegas,NV
Summary
Enthusiastic and reliable professional I take pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in listening to customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
The Great Greek Mediterranean
07.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail
- Provided menu recommendations, explain specials, and took orders consistently achieving a high level of customer satisfaction.
- Demonstrated multitasking skills by managing multiple tables simultaneously without affecting service quality.
- Maintained clear communication channels with kitchen staff to address any issues or discrepancies in orders promptly.
Restaurant Busser
Il Toro E La Capra
03.2023 - 07.2024
- Aided in maintaining a positive atmosphere within the restaurant through friendly interactions with coworkers and guests alike.
- Provided attentive service and proactively assessed guest needs.
- Demonstrated attention to detail when setting tables according to specific event requirements or guest preferences.
- Assisted management with inventory control by monitoring stock levels of linens, flatware, glassware, and other items essential for daily operations.
- Increased efficiency in table turnover by quickly clearing dirty dishes and preparing tables for the next guests.
Host/Restaurant Busser
Lindo Michoacan
09.2021 - 03.2024
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Sales Associate/Backstage Crew Member
Polo Ralph Lauren Factory Store
05.2021 - 12.2023
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Crew Member Cook
Parsley Modern Mediterranean
09.2022 - 04.2023
- Demonstrated attention to detail while assembling meals according to specific customer requests or dietary restrictions.
- Trained new crew members on proper cooking techniques, food safety practices, and company policies.
- Exhibited adaptability by quickly learning new menu items, recipes, and preparation methods as required by seasonal changes or promotions.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV05-2021
Skills
- Customer service
- Active listening
- leadership
- communication
- collaboration skills
- problem solving
- Enthusiastic
- Data collector
- Cultural awareness
- adaptable to change
- bilingual in Spanish and English
Timeline
Server
The Great Greek Mediterranean
07.2024 - Current
Restaurant Busser
Il Toro E La Capra
03.2023 - 07.2024
Crew Member Cook
Parsley Modern Mediterranean
09.2022 - 04.2023
Host/Restaurant Busser
Lindo Michoacan
09.2021 - 03.2024
Sales Associate/Backstage Crew Member
Polo Ralph Lauren Factory Store
05.2021 - 12.2023
High School Diploma -
Las Vegas High School
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