Gianna Rutigliano

Duties included operating a cash register and POS system with consistent fast paced cash handling, preparing hand-made specialty beverages along with self-serve drink maintenance upkeep, preparation of food in a fast-paced deli environment while following strict food safety standards, unloading product deliveries, inventory stocking, general cleaning and maintenance of facilities, and providing excellent customer service.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.

Duties included operating a cash register/POS system, processing customer returns, fast paced cash handling, resolving customer disputes, fulfilling online pickup orders, quickly learning and utilizing information regarding shoes, clothes, and fashion accessories to keep customers and myself well informed on the latest and greatest products, constant general cleaning and stocking of the sales floor, maintenance of facilities, and consistently providing excellent, courteous customer service in fast paced fashion retail environment.

• Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.