Gianna Spadaccino
Rochester
Summary
Experienced with providing therapeutic support and guidance in residential setting. Utilizes conflict resolution and crisis intervention techniques to maintain safe and supportive environment. Strong understanding of interpersonal communication and relationship-building skills essential for fostering positive resident interactions.
Overview
11
11
years of professional experience
Work History
Residential Counselor
Depaul
Rochester, NY
05.2025 - Current
- Facilitated daily living skills training for residents to enhance independence and personal growth.
- Developed and implemented individualized care plans in collaboration with multidisciplinary teams.
- Monitored resident behavior and provided crisis intervention to ensure safety and well-being.
- Led group therapy sessions, fostering communication and social skills among residents.
- Advocated for residents' needs during case management meetings, ensuring access to necessary resources.
- Evaluated program effectiveness through feedback collection, leading to improved service delivery.
- Monitored and documented client progress toward meeting goals and objectives.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Coordinated recreational activities to promote engagement and community integration for residents.
Oxygen Specialist
United Oxygen & Medical Equipment
Rochester, NY
09.2019 - 05.2025
- Analyzed customer feedback to identify areas for service improvement, driving strategic enhancements in operations.
- Spearheaded training programs focused on product knowledge, improving staff competency and customer satisfaction levels.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Restructured customer service process, ensuring quicker response times.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Educational Assistant
Heritage Christian Services
Rochester, NY
02.2019 - 09.2019
- Implemented behavior management strategies, promoting positive interactions and reducing incidents.
- Collaborated with healthcare professionals to ensure comprehensive support and effective communication.
- Supported individuals with daily living activities, fostering independence and enhancing quality of life.
- Developed personalized care plans tailored to individual needs and preferences.
- Conducted regular assessments to evaluate client satisfaction and effectiveness of support services.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Mac Operator
Printegra
Rochester, NY
02.2017 - 02.2019
- Assisted in troubleshooting equipment issues, ensuring minimal disruption to production schedules.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Conducted preventative maintenance on equipment to reduce repair costs.
- Collaborated with other departments to optimize production workflows.
Security Officer
Securitas Security Services
Rochester, NY
07.2015 - 02.2017
- Developed detailed reports on daily activities, incidents, and unusual occurrences.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Education
Bachelor’s Degree - Psychology
Capella University
03-2026
A.A.S. - Graphic Design
Bryant & Stratton College
12.2016
A.A.S. - Liberal Arts & Science
Monroe Community College
06.2013
Skills
- De-escalation techniques
- Client advocacy
- Residential treatment programs
- Substance abuse disorders
- Counseling and coaching
- Behavioral intervention plans
- Mental health disorders
- Incident reporting
- Crisis prevention intervention
- Daily living skills instruction
- Progress documentation
- Life skills development
- HIPAA compliance
- Care plan management
Timeline
Residential Counselor
Depaul
05.2025 - Current
Oxygen Specialist
United Oxygen & Medical Equipment
09.2019 - 05.2025
Educational Assistant
Heritage Christian Services
02.2019 - 09.2019
Mac Operator
Printegra
02.2017 - 02.2019
Security Officer
Securitas Security Services
07.2015 - 02.2017
A.A.S. - Graphic Design
Bryant & Stratton College
A.A.S. - Liberal Arts & Science
Monroe Community College
Bachelor’s Degree - Psychology
Capella University