Gianna Stella
New Buffalo,MI
Summary
Personable Cocktail Server adept in performing efficiently in dynamic environments. Accustomed to serving diverse groups of patrons in high-volume bar environments. Seeking an opportunity to apply customer service expertise and excellent standards of service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cocktail Server
Four Winds Casino
New Buffalo , MI
10.2023 - Current
- Prepared and served alcoholic beverages in accordance with company standards.
- Checked identification of customers to verify age requirements for purchase of alcohol.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Provided excellent customer service at all times.
Server, Manager
Create Bar and Grill
Niles, MI
03.2021 - 04.2023
- Monitored system performance to ensure optimal operation of servers.
- Developed policies, procedures, and standards for server management and maintenance.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Restaurant Hostess
Prime Table Restaurant
Niles, MI
09.2019 - 02.2020
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Greeted customers and escorted them to their tables.
- Monitored dining room activity to ensure all guests were receiving optimal service.
Education
High School Diploma -
Brandywine Senior High School
Niles, MI06-2021
Skills
- Handling guest complaints
- Patience and Empathy
- Reading body language
- Positive demeanor
- Reliability and punctuality
- Exceptional customer service
Certification
- ServSafe Certified
- TIPS Certified
Timeline
Cocktail Server
Four Winds Casino
10.2023 - Current
Server, Manager
Create Bar and Grill
03.2021 - 04.2023
Restaurant Hostess
Prime Table Restaurant
09.2019 - 02.2020
High School Diploma -
Brandywine Senior High School
- ServSafe Certified
- TIPS Certified
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