Gianna Stella
New Buffalo,MI
Summary
Personable Cocktail Server adept in performing efficiently in dynamic environments. Accustomed to serving diverse groups of patrons in high-volume bar environments. Seeking an opportunity to apply customer service expertise and excellent standards of service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cocktail Server
Four Winds Casino
New Buffalo , MI
2023.10 - Current
- Prepared and served alcoholic beverages in accordance with company standards.
- Checked identification of customers to verify age requirements for purchase of alcohol.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Provided excellent customer service at all times.
Server, Manager
Create Bar and Grill
Niles , MI
2021.03 - 2023.04
- Monitored system performance to ensure optimal operation of servers.
- Developed policies, procedures, and standards for server management and maintenance.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Restaurant Hostess
Prime Table Restaurant
Niles , MI
2019.09 - 2020.02
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Greeted customers and escorted them to their tables.
- Monitored dining room activity to ensure all guests were receiving optimal service.
Education
High School Diploma -
Brandywine Senior High School
Niles, MI2021-06
Skills
- Handling guest complaints
- Patience and Empathy
- Reading body language
- Positive demeanor
- Reliability and punctuality
- Exceptional customer service
Certification
- ServSafe Certified
- TIPS Certified
Timeline
Cocktail Server
Four Winds Casino
2023.10 - Current
Server, Manager
Create Bar and Grill
2021.03 - 2023.04
Restaurant Hostess
Prime Table Restaurant
2019.09 - 2020.02
High School Diploma -
Brandywine Senior High School
- ServSafe Certified
- TIPS Certified
Similar Profiles
Kiana KrauseKiana Krause
Dealer at Four Winds CasinoDealer at Four Winds Casino
Avery MouginAvery Mougin
Banquet Server at Four Winds CasinoBanquet Server at Four Winds Casino
Michael EwingMichael Ewing
Sous Chef at Four Winds CasinoSous Chef at Four Winds Casino