Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Gianna Villarreal

San Jose,CA

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

5
5
years of professional experience

Work History

Front Desk/Receptionist

Apple
San Jose
04.2023 - Current
  • Respond to emails/ answer calls regarding concerns of members
  • Keep the gym organized
  • Help employees sign up for gym memberships
  • Be welcoming to all that enter the facilities

Marketing Director

World Financial Group WFG
San Jose
01.2021 - Current
  • Connect with people
  • Work as a team
  • Deal with customer's personal finance options
  • Assist individuals in becoming brokers
  • Assist an Executive Marketing Director
  • Met with families to address their financial needs
  • Assist with operations
  • Call providers to get information on policies that are being processed
  • Input client information/ data entry
  • Assist with creating and coordinating event presentations

Bartender

Icon Theater
San Jose
09.2023 - 06.2024
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Processed payments accurately and efficiently with POS system.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Greeted customers and provided excellent customer service.
  • Provided an environment where guests felt safe and welcomed

Kitchen Support Staff

Icon Theater
San Jose
01.2022 - 09.2023
  • Preparing food/ ingredients
  • Multitasking; going back and forth between different food stations
  • Deep cleaning appliances
  • Washing dishes
  • Keeping pace with high amounts of orders
  • Memorizing recipes
  • Plating food with an aesthetic appeal

Customer Service Representative

Icon Theater
San Jose
02.2019 - 01.2022
  • Cashier, handling cash
  • Handle customer inquiries
  • Direct customers to proper theater
  • Answer questions about movie times and movie descriptions
  • Print, scan, and hand out movie tickets
  • Clean/ prep movie theaters, bathrooms, and lobby
  • Checked inventory to make sure everything was stocked
  • Answer incoming calls regarding refunds, movie times, and other customer inquiries

Shift Lead

Somi Somi
San Jose
10.2019 - 12.2021
  • Organizing inventory following the rules of First in, First out
  • Prepare 6 different types of ice cream mixes and cone batter
  • Train new hires on how to take and complete orders efficiently and follow company protocols
  • Leading and motivating a team of staff to ensure they are providing the best customer service
  • Hand out checks to all employees
  • Prepare and take orders for customers in a timely matter
  • Cashier - count and handle large amounts of cash
  • Handle customer questions about our menu and pricing
  • Confirm that provider orders are correct upon delivery. Check that orders are not damaged
  • Deliver high-level customer service to make sure each customer leaves satisfied
  • Multitasking with preparing orders and working the cash register

Education

Associate of Arts - Business Administration

De Anza College
Cupertino, CA
06-2022

International Business

San Jose State University
San Jose, CA

Skills

  • Work Prioritization
  • Telephone Etiquette
  • Team Collaboration
  • Problem-solving skills
  • Cash Handling
  • Guest Relations
  • Food Service
  • Menu knowledge
  • Engaging personality
  • Outstanding customer service
  • Problem Solver
  • Team Player

Languages

English
Native/ Bilingual
Spanish
Professional

Affiliations

Missionary/ Volunteer

  • Lived in Ensenada, Mexico
  • Mini mission trips to different Mexican cities, States
  • Worked in a kitchen at a Bible College
  • Cooked for 70 students/staff daily
  • Held an event for 200+ people for 3 days
  • Mentored girls aged 6-18 at an orphanage in Maneadero, Mexico

Laneview Elementary School - Teachers Assistant (summer internship)

  • Van Ho
  • Assisted teachers with special ed students
  • Learned habits of special needs children

References

References available upon request.

Timeline

Bartender

Icon Theater
09.2023 - 06.2024

Front Desk/Receptionist

Apple
04.2023 - Current

Kitchen Support Staff

Icon Theater
01.2022 - 09.2023

Marketing Director

World Financial Group WFG
01.2021 - Current

Shift Lead

Somi Somi
10.2019 - 12.2021

Customer Service Representative

Icon Theater
02.2019 - 01.2022

Associate of Arts - Business Administration

De Anza College

International Business

San Jose State University

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Gianna Villarreal