Gianna Wojtyla
Marengo,IL
Summary
Dynamic Automotive Service Advisor with a proven track record at excelling in cost estimation and customer education. Expert in utilizing CDK Global for operational efficiency, I effectively resolved complaints and enhanced service progress tracking, ensuring high customer satisfaction and streamlined communication across teams.
Overview
2
2
years of professional experience
Work History
Automotive Service Advisor
motorwerks honda
Barrington, IL
02.2024 - 03.2025
- Estimated vehicle repair costs to inform customer decisions.
- Monitored service progress to guarantee timely service completion.
- Educated customers on preventative maintenance programs offered by dealership.
- Resolved customer complaints promptly while adhering to company policies.
- Reviewed work orders and collaborated with supervisors for accuracy.
- Utilized applications such as CDK Global and HondaIN for operational efficiency.
- Maintained organization and effective time management to deliver knowledgeable support.
Mobile Services Coordinator
huntley ford
Huntley, IL
10.2022 - 02.2024
- Maintained detailed records of activities related to deployment, monitoring, and management of mobile services.
- Advised customers on recommended services and expectations during service visits.
- Coordinated and dispatched mobile service technicians for efficient operations.
- Created and updated schedules and calendars to enhance communication efficiency.
- Facilitated transparent communication among customers, technicians, and upper management.
- Processed repair orders using CDK and VIN solutions application with attention to detail.
Education
High School Diploma -
Hampshire High School
Hampshire, IL05-2021
Skills
- Cost estimation and repair
- Service progress tracking
- Customer education and support
- Complaint resolution strategies
- Work order analysis
- CDK Global proficiency
- Clear communication
- Attention to detail
- Vehicle evaluation
- Service consultation
- Phone communication skills
Timeline
Automotive Service Advisor
motorwerks honda
02.2024 - 03.2025
Mobile Services Coordinator
huntley ford
10.2022 - 02.2024
High School Diploma -
Hampshire High School