Summary
Overview
Work History
Education
Skills
Communication Skills
References
Timeline
Generic

Gianni Estrada

Opa-locka,FL

Summary

My goal is to be a part of a company that can help me grow as a person/employee. To achieve success in the work environment for growth and excellence.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Urology Cancer Center
Aventura, FL
06.2023 - 03.2024
  • Explained policies and procedures to visitors.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Worked with eClinicals
  • Send out and retrieve Fax
  • Insurance Verification
  • Send and receive Referrals
  • Handle Prescription

Patient Access Representative

UM Health
Miami, FL
01.2023 - 04.2023
  • Created new patients charts to include personal and insurance information and reason for visit
  • Comforted patients by anticipating anxieties and thoroughly answering patient questions
  • Protected patients' rights by maintaining confidentiality of personal and financial information
  • Provided excellent customer service to patients and their families
  • Verified patients' insurance coverage before scheduling appointments or providing treatment
  • Transfer calls for each patient to the right department
  • Communication using Microsoft Teams
  • Scheduling appointments in the right department using EPIC.

Interamerican Technical Institute
Miami, FL
06.2022 - 11.2022
  • Communicated through Microsoft Teams
  • Microsoft, Excel, computer skills
  • Assisted with FASFA Applications
  • Explained and assisted with the three different types of loans
  • Organized schedule of appointments with students to advise best.

Manager

VIP Laser
Miami, FL
08.2019 - 05.2022
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as a last resort to maintain customer satisfaction
  • Regularly exceeded daily sales and product add-on quotas
  • Educated customers on promotions to enhance sales
  • Answered customers calls in a prompt and respectful manner
  • Always kept a positive attitude with clients to help them feel comfortable with coming to me for assistance or advice
  • Attentive to detail with the client's special needs and wants.

Centralized Scheduler

Baptist Health South Florida
Miami, FL
04.2021 - 07.2021
  • Scheduled appointments for patients for all South Florida locations
  • Worked with OBH System, Recycle System, and Sorian System
  • Worked in a fast-paced environment
  • Verified patient's insurance and identification information
  • Spoke with the Doctors for them to fax over prescriptions and other important patient information
  • Provided primary customer support to internal and external customers in a fast-paced environment
  • Go above and beyond to give the client the best satisfaction at the end of their visit.

Education

Master Esthetician License -

Celebrity School of Beauty
Miami, FL
08-2024

HS Diploma -

Klein Collins High School
06.2016

Skills

  • Office Organization
  • Problem-solving
  • Sorting and labeling
  • Researching skills
  • Data entry Handling
  • Payments
  • Scheduling
  • Attentive to detail
  • MS Office proficiency
  • Multitasker in a fast-paced Environment
  • Excel proficiency
  • Bilingual (English and Spanish)
  • Customer Service (5 years)
  • Complaint resolutions

Communication Skills

I work extremely well with others and being in groups around positive, family-like people. I want to just do the best I can surrounded by others that want one another to strive. Together. I have always been a social butterfly and perform my best with people rather than by myself. I wish to constantly be surrounded by ones that uplift one another with open arms.

References

  • Valentina Sierra, (561) 890-8178, Previous CEO Manager at Baptist Health South Florida, Miami FL, sie.pao.val@gmail.com
  • Paula Rodriguez, 754-547-0423, Interamerican Technical Institute - Director of Finance Previous Supervisor, jgcheriback@gmail.com
  • Dr. Talluri, (954)290-2840, Urology - Cancer Healthcare

Timeline

Front Desk Receptionist

Urology Cancer Center
06.2023 - 03.2024

Patient Access Representative

UM Health
01.2023 - 04.2023

Interamerican Technical Institute
06.2022 - 11.2022

Centralized Scheduler

Baptist Health South Florida
04.2021 - 07.2021

Manager

VIP Laser
08.2019 - 05.2022

Master Esthetician License -

Celebrity School of Beauty

HS Diploma -

Klein Collins High School

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Gianni Estrada