GIAVANNA CECERE
Costa Mesa,CA
Summary
Dedicated and friendly individual seeking opportunity for growth. Maintains professional appearance and demeanor and completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
16
16
years of professional experience
Work History
Front and Back Office Medical Assistant
Pure Dermatology
11.2020 - 03.2021
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Placed laboratory tests and scan results in EMR for provider review.
- Ordered prescription refills on behalf of existing office patients.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained client medical history, medication information, symptoms and allergies.
- Prepared initial patient charts for admission.
- Sanitized, restocked and organized exam rooms and medical equipment.
Food Server
Wingnuts
04.2009 - 11.2019
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Checked identification to enforce age regulations for alcoholic beverages.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Front Desk Receptionist
Z Dermatology And Skin Wellness Center
01.2022 - 06.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Transcribed phone messages and relayed to appropriate personnel.
- Aided with prescription refill requests.
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Received, recorded and filed medical payments by check, cash and credit card.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
Back Office Medical Assistant
Surf City Foot And Ankle
Huntington Beach
06.2022 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Ordered prescription refills on behalf of existing office patients.
- Maintained vendor spreadsheet with contact information for easy use by administrative and clinical staff.
- Helped nurses and doctors with patient procedures such as matricectomy and total nail ablation examinations.
Education
Medical Assistant Diploma - Medical Assisting
American Career College
Anaheim, CA11.2019
Skills
- Insurance Verification
- Appointment Scheduling
- Multitasking abilities
- Friendly service mentality
- Detail-oriented
- Organization and Time management
- Critical thinking
- Conflict resolution
- Types 60 wpm
- Treatment Room Preparation
- Examination Preparation
- Cleaning and Organizing
- Pharmacy Relations
- Sanitizing and Cleaning
- Willingness to Learn
- Electronic Charting
Timeline
Back Office Medical Assistant
Surf City Foot And Ankle
06.2022 - Current
Front Desk Receptionist
Z Dermatology And Skin Wellness Center
01.2022 - 06.2022
Front and Back Office Medical Assistant
Pure Dermatology
11.2020 - 03.2021
Food Server
Wingnuts
04.2009 - 11.2019
Medical Assistant Diploma - Medical Assisting
American Career College