Giavanna Romano
Fort Myers,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Internet Sales Consultant
Tamiami Hyundai/Genesis of Naples
Naples, FL
08.2023 - Current
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Maintained accurate records of all sales activities in the company's CRM system.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Assistant Business Development Center Manager
Mercedes Benz of Bonita Springs
Naples, FL
08.2022 - 08.2023
- Trained staff members, oversaw department teams and delegated assignments to employees according to skill sets.
- Fielded calls with prompt and thorough knowledge, resolving issues and answering questions.
- Built customer confidence by actively listening to needs and concerns and providing appropriate solutions.
- Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction regarding sales and service.
Service Coordinator
Mercedes Benz of Bonita Springs
Naples, FL
10.2019 - 08.2022
- Monitored email and phone communication to provide prompt responses and solutions.
- Followed up with technicians and managers to receive and communicate status updates.
- Toggled between multiple systems and databases to look up information and update records.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Scheduled and confirmed appointments.
Receptionist
Mercedes Benz of Bonita Springs
Naples, FL
12.2018 - 10.2019
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
Shift Leader
Tijuana Flats
Fort Myers, FL
07.2016 - 12.2018
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Managed daily workflow and scheduled staff for adequate coverage.
Waitress
Tijuana Flats
Fort Myers, FL
12.2012 - 07.2016
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Stocked service areas with supplies during slow periods.
- Served food and beverages to patrons and confirmed complete orders.
Education
High School Diploma -
South Fort Myers High School
Fort Myers, FL05.2013
Skills
- Staff Training and Motivation
- Customer Service
- Food Safety and Sanitation
- Planning & Organizing
- Friendly, Positive Attitude
- Team Management
- Conflict Resolution
Timeline
Internet Sales Consultant
Tamiami Hyundai/Genesis of Naples
08.2023 - Current
Assistant Business Development Center Manager
Mercedes Benz of Bonita Springs
08.2022 - 08.2023
Service Coordinator
Mercedes Benz of Bonita Springs
10.2019 - 08.2022
Receptionist
Mercedes Benz of Bonita Springs
12.2018 - 10.2019
Shift Leader
Tijuana Flats
07.2016 - 12.2018
Waitress
Tijuana Flats
12.2012 - 07.2016
High School Diploma -
South Fort Myers High School
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