Giddony Sanchez
Houston,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Bellaire Air Conditioning
05.2023 - Current
- Took ownership of customer issues and followed problems through to resolution resulting in maintained membership $316
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Property Manager
West Knoll Properties
07.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- · Orchestrated full remodel from start to finish while staying in 20k budget and met deadlines.
- · Sought out tenants and filled occupancy in less than 2 months- maintained same tenants since 2022.
Regional Makeup Artist
Chantecaille
08.2018 - 03.2020
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- · Represented the brand in multiple retailers across the country with an AUS of $325, hosted master classes, fashion shows in store trainings and on the floor sales. Event goals met in range $3000-$8000 daily.
Market Sales Coordinator
Dior Cosmetics
01.2015 - 08.2018
- Executed successful events with Dior Pro Team and Celebrity Artist Team 40k-120k Goals.
- Grew market of 9M to 11.8M in three years.
- Increased Saks business from 400k to over a million in three years.
- Provided Education in all Sephora Doors in Houston and El Paso.
- Spearheaded new account openings in various retailers across the country.
- Implemented communication/education strategies to maintain constant current communication/education with over 300 associates.
Skills
- Account Management
- Event Planning
- Market Analysis
- Business Administration
- Product Training
- Upselling Skills
- Fluent Spanish Speaker
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Manager
Bellaire Air Conditioning
05.2023 - Current
Property Manager
West Knoll Properties
07.2022 - Current
Regional Makeup Artist
Chantecaille
08.2018 - 03.2020
Market Sales Coordinator
Dior Cosmetics
01.2015 - 08.2018
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