Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gidgette Henry

Gulf Shores,AL

Summary

Dedicated professional with a strong foundation in customer service, conflict resolution, and effective communication. Proven ability to enhance customer experiences and manage operations efficiently.

Overview

11
11
years of professional experience

Work History

Hostess

Original Oyster House
Gulf Shores, Alabama
04.2025 - Current
  • Greeted and seated guests promptly upon arrival.
  • Managed reservation system to optimize seating arrangements.
  • Assisted with menu explanations and daily specials for guests.
  • Handled guest inquiries and provided exceptional customer service.
  • Monitored wait times and communicated updates to guests effectively.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Server

Ginny Lane Bar and Grill
Orange Beach, Alabama
07.2023 - 08.2025
  • Provided exceptional customer service to enhance dining experiences.
  • Managed food and drink orders efficiently for timely delivery.
  • Assisted in training new servers on procedures and best practices.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Processed payments accurately using point-of-sale system technology.
  • Promoted daily specials to guests, enhancing overall sales opportunities.

Customer Service Supervisor

Alorica
Kingston, Jamaica
03.2014 - 05.2020
  • Supervised daily operations of customer service team to ensure quality support.
  • Trained new employees on service protocols and company policies.
  • Assisted in developing training materials for ongoing staff education.
  • Monitored team performance and provided feedback for improvement.
  • Resolved escalated customer issues through effective communication techniques.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.

Education

Some College (No Degree) - Business Administration

Portmore Community College
Jamaica

Skills

  • Customer service
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Time management

Timeline

Hostess

Original Oyster House
04.2025 - Current

Server

Ginny Lane Bar and Grill
07.2023 - 08.2025

Customer Service Supervisor

Alorica
03.2014 - 05.2020

Some College (No Degree) - Business Administration

Portmore Community College

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