Summary
Overview
Work History
Education
Skills
Certification
Relocation
Languages
Timeline
Generic

Gifty Akiwumi

Columbus,OH

Summary

With over 10 years of experience in Customer service and providing technical support. I am known for being an analytical thinker and problem solver, able to quickly identify and resolve complex technical issues. I'm adaptable to changing environments and technologies, with a strong track record of fast learning. I am Committed to delivering exceptional customer service and ensuring client satisfaction. I am ready to leverage my skills and experience to contribute to the success of a Remote IT team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Admissions Coordinator

Nationwide Children's Hospital
07.2021 - 12.2023
  • Providing great customer service to patients and patients loved ones
  • Admitting patients
  • Directing patients to the right location.
  • Customer service
  • Epic
  • Windows
  • Computer networking
  • IT support
  • Data Entry

Kroger Clicklist

Kroger
Columbus, Ohio
12.2020 - 06.2022
  • Assessed floor displays to restock merchandise.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Updated pricing and sales signs to promote merchandise.

Food Service Worker

Cheryl's Cookies
Westerville, OH
12.2020 - 01.2021
  • Set up work stations prior to opening to minimize prep time.
  • Adhered to food safety standards when storing and preparing foods.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.

Customer Service

Teleperformance
Columbus, OH
01.2016 - 04.2017
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Cisco IT Essentials - Computer Networking

Per Scholas
Columbus, OH
01-2024

High school diploma - Arts

Beechcroft High School
06.2006

Skills

  • Epic
  • Customer service
  • Windows
  • Computer networking
  • IT support
  • Hospital experience
  • Help desk
  • Technical support
  • Cash register
  • Operating systems
  • Data Entry
  • Food Service
  • Food Preparation
  • Packaging
  • Warehouse Experience
  • Cashiering
  • Admissions Support
  • Course Scheduling
  • Troubleshooting
  • Food Production
  • English
  • Cash handling
  • Food Safety
  • Food Handling
  • Kitchen Experience
  • Merchandising
  • Retail Sales
  • Meal Preparation

Certification

  • Cisco Certified DevNet Professional, 08/01/23, Present, Cisco Networking Academy Program. Perform troubleshooting of windows operating systems. Select and install the appropriate computer components to build,repair, or Upgrade personal computers.
  • CompTIA A+, 08/01/23, Present

Relocation

  • Columbus, OH

Languages

English
Professional
Akan
Professional

Timeline

Admissions Coordinator

Nationwide Children's Hospital
07.2021 - 12.2023

Kroger Clicklist

Kroger
12.2020 - 06.2022

Food Service Worker

Cheryl's Cookies
12.2020 - 01.2021

Customer Service

Teleperformance
01.2016 - 04.2017

Cisco IT Essentials - Computer Networking

Per Scholas

High school diploma - Arts

Beechcroft High School

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Gifty Akiwumi