Gifty Nyarko Appiah, CHAA
Columbus,OH
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in customer service, medical terminology, revenue cycle, healthcare insurance, patient registration and scheduling. Ready to bring 7 years of relevant work experience to your team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Danries Diagnostic Center
01.2017 - 04.2023
- Enhanced customer satisfaction by addressing and resolving complaints in timely manner.
- Managed approximately 40 incoming calls with exceptional professionalism, ensuring minimal wait times for customers.
- Streamlined communication channels for increased efficiency and better customer service experience.
- Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
- Mentored junior team members, fostering positive work environment and boosting overall team performance.
- Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
Customer Service Representative
Environmental Protection Agency
07.2015 - 11.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and improving overall user experience.
- Handled over 30 customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
Education
Continuing Education - Comprehensive Patient Access Specialist
Cuyahoga Community College
Cleveland, OH04.2024
Bachelor of Arts - Political Science
University of Ghana
Accra, Ghana05.2015
Skills
- Customer Service
- Medical Terminology
- Healthcare Revenue
- Electronic Health Records
- Registration and Admissions
- Documentation abilities
- Healthcare Insurance
- HIPAA Compliance
- Microsoft Office Suite
Certification
- Certified Healthcare Access Associate , NAHAM - April, 2024
Timeline
Customer Service Coordinator
Danries Diagnostic Center
01.2017 - 04.2023
Customer Service Representative
Environmental Protection Agency
07.2015 - 11.2016
Continuing Education - Comprehensive Patient Access Specialist
Cuyahoga Community College
Bachelor of Arts - Political Science
University of Ghana
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