Gigi Francisco
Madison Heights
Summary
Results-driven medical professional skilled in patient education, clinical leadership, and HIPAA compliance. Proven ability to enhance office efficiency through effective scheduling and electronic health record implementation.
Overview
6
6
years of professional experience
Work History
Lead Medical Assistant
Nicole Rothenberg MD PLLC & Sandra Lerner DO PLLC
Southfield, MI
12.2024 - Current
- Coordinated patient schedules and managed medical records for improved office efficiency.
- Assisted in patient assessments and collected vital signs to support clinical staff.
- Implemented electronic health record systems, enhancing data accuracy and accessibility.
- Educated patients on treatment plans and medication instructions, fostering compliance.
- Trained new medical assistants, promoting best practices in patient care and office operations.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
Medical Assistant
Clarkston Medical Group
Clarkston, MI
09.2021 - 11.2023
- Assisted healthcare providers with patient examinations and procedures, ensuring optimal care delivery.
- Prepared and maintained examination rooms, establishing a clean and organized environment for patient visits.
- Managed patient records using electronic health record (EHR) systems, ensuring accuracy and confidentiality of information.
- Coordinated patient appointments and follow-ups, enhancing scheduling efficiency and reducing wait times.
- Collaborated with interdisciplinary teams to improve workflow processes and enhance patient experience.
- Educated patients on treatment plans and medication instructions, fostering understanding of healthcare processes.
Memory Care Manager
Pomeroy Living
Lake Orion, MI
12.2019 - 10.2021
- Developed and implemented individualized care plans for residents with memory impairments.
- Trained and mentored staff on best practices in dementia care techniques.
- Coordinated activities that promote cognitive engagement and social interaction among residents.
- Ensured compliance with state regulations and quality standards for memory care services.
- Supervised medication administration to ensure compliance with safety protocols and regulatory standards.
- Trained and mentored junior technicians on best practices for medication handling and patient interaction.
Education
High School Diploma -
Waterford Kettering High School
Waterford, MISkills
- HIPAA compliance
- Clinical leadership
- Insurance verification and billing
- Scheduling and appointment management
- Patient education and counseling
- Medical office administration
- Critical thinking
- Conflict resolution techniques
- Medical terminology knowledge
Timeline
Lead Medical Assistant
Nicole Rothenberg MD PLLC & Sandra Lerner DO PLLC
12.2024 - Current
Medical Assistant
Clarkston Medical Group
09.2021 - 11.2023
Memory Care Manager
Pomeroy Living
12.2019 - 10.2021
High School Diploma -
Waterford Kettering High School