Gilbert Hernandez
Summary
Focused mental health professional with more than 20 years of experience in connecting individuals to resources and services based on their needs. Broad background, including behavioral health and crisis management.
Overview
20
20
years of professional experience
Work History
Clinical Liaison
Catalytic Health Partners
Phoenix, Arizona
09.2024 - Current
- Conduct assessments to identify appropriate care needs.
- Collaborate with healthcare teams to coordinate member care and services.
- Educate members on treatment options and healthcare resources available.
- Assist in developing care plans tailored to individual member needs.
- Maintain accurate documentation of member interactions and follow-ups.
Discharge Planner
Phoenix Medical Psychiatric Hospital
02.2024 - 09.2024
- Developed individualized discharge plans for patients based on their medical and psychosocial needs.
- Identified any potential barriers or risks that may impede successful outcomes post-discharge.
- Assisted in the coordination of services needed after hospitalization; including home health care, durable medical equipment and transportation.
- Maintained timely communication with physicians regarding the progress of patients throughout the course of inpatient treatment.
- Facilitated referrals for follow-up appointments with specialists and primary care providers post-discharge.
- Assisted patients in maintaining a safe environment post-discharge by reviewing safety precautions at home and in the community.
- Participated in multidisciplinary team meetings to determine the appropriate level of care for patients prior to discharge.
- Developed a detailed list of referral sources for all Social Workers and Discharge Planners to utilize as needed.
- Collaborated with other professionals to assess patient needs.
Contact Center Supervisor
Solari Crisis & Human Services/Crisis Response Network
10.2010 - 01.2024
- Supervised and tracked phone activity of Crisis Intervention Specialists using various contact center applications and software tools.
- Developed and executed contact strategies to provide quality coordination of care.
- Managed daily activities that impacted targeted service levels and tracked adherence to schedules and average call handling times.
- Provided real-time coaching, guidance and feedback to Crisis Intervention Specialists to achieve development goals.
- Assisted Crisis Intervention Specialists with calls during peak times and high call volume.
- Supported high-risk callers through assessment and referral to appropriate resources.
Case Manager
People of Color Network and Partners In Recovery
03.2006 - 10.2010
- Coordinated and monitored behavioral health services for members with Serious Mental Illness (SMI).
- Achieved positive member outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication with members and providers through consistent follow-up and progress updates.
- Participated in multidisciplinary team meetings to address member needs and formulate tailored support strategies.
Education
Bachelor of Science - Criminal Justice
University of Texas at El Paso
El Paso, TXSkills
- Care Coordination
- Crisis Intervention and Management
- Discharge Planning
- HIPAA Compliance
- Interdisciplinary Collaboration
- Problem Solving
- Time Management
References
Professional and personal recommendations available upon request.
Timeline
Clinical Liaison
Catalytic Health Partners
09.2024 - Current
Discharge Planner
Phoenix Medical Psychiatric Hospital
02.2024 - 09.2024
Contact Center Supervisor
Solari Crisis & Human Services/Crisis Response Network
10.2010 - 01.2024
Case Manager
People of Color Network and Partners In Recovery
03.2006 - 10.2010
Bachelor of Science - Criminal Justice
University of Texas at El Paso