Gilbert Sikuldina

Zikisteakhouse

Gaithersburg , MD

06.2000 - 07.2020

Explained menu options to guests, offered suggestions and took orders for food and beverages.
Trained new employees on restaurant procedures and plating techniques.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Promoted desserts, appetizers, and specialty drinks to optimize sales.
Provided exceptional service to high volume of daily customers.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Handled special customer requests for separate checks and menu substitutions.
Informed customers of daily specials and signature menu items.
Served food and beverages to patrons and immediately remedied issues with orders.
Responded to ad hoc cleaning duties at end of shift.
Served food and beverages to patrons and confirmed complete orders.
Filled and served various beverages for customers.
Handled guest complaints promptly and professionally.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Built and maintained productive relationships with employees.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.