Gilda Chavana
Katy,TX
Summary
Highly skilled Office Administrator with an impressive background specializing in administrative work and office
support. Known for utilizing strong communication skills to communicate well with other staff members and
employees. Dedicated to creating office environments conducive to optimal workflow and success. Bringing forth
the ability to support and stimulate office stability and growth.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Bulls-Eye Pest Control/
10.2015 - 05.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Help with billing.
Organized and maintained filing and document management systems by coordinating, archiving and
purging files.
Generating invoices.
Checking inventory.
Customer Advocate
Speedy Cash
08.2011 - 08.2013
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
- Process personal and title loans for existing and new customers.
- Call banks to verify accounts.
- Process payments in person and on phone
- Clean lobby
- Call past due customers
- Transfer and receiving money through Western Union
- Process money grams for customers
Cash checks - Call customers for reminder about payments
Therapist/Front Desk
Texas Spinal Care
04.2011 - 04.2013
- Documented patient information, treatment plans, and patient responses.
- Delivered brief interventions to help clients develop healthy coping skills.
- Tracked progress according to goals for interventions.
- Check-in patients
- Answer multiple phone lines.
- Schedule appointments.
- Keep the clinic clean and order office supplies.
- Took X-rays and set up patients on spinal decompression and muscle stimulation.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Reviewed treatment sheets for consistency, completeness and accuracy.
- Start therapy
- Set patients on to the decompression machine
Education
GED -
Stone Coast Academy
Houston, TX06.2010
No Degree - Health And Wellness
Medical Assistant
Houston, TX11.2007
Skills
- Appointment Scheduling
- Workflow Optimization
- Clerical Support
- Database Management
Languages
Spanish
Professional Working
Timeline
Administrative Assistant
Bulls-Eye Pest Control/
10.2015 - 05.2019
Customer Advocate
Speedy Cash
08.2011 - 08.2013
Therapist/Front Desk
Texas Spinal Care
04.2011 - 04.2013
GED -
Stone Coast Academy
No Degree - Health And Wellness
Medical Assistant
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