Summary
Overview
Work History
Education
Timeline
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Gillian Carter

Tampa

Summary

Motivated Account Manager with a proven track record at RLS, adept in strategic planning and relationship building, who amplified PET sales through expert organziation and market insight. Proven success in improving efficiency, customer satisfaction, and account retention.

Overview

4
4
years of professional experience

Work History

Regional Account Manager

RLS Radiopharmacies
07.2024 - Current
  • Building and maintaining strong relationships with clients across the region to understand their unique needs and provide tailored solutions
  • Coordinating with internal teams to ensure timely delivery and compliance with industry regulations
  • Identifying and pursuing new business opportunities to drive growth and expand market presence, contributing to:
  • 256% growth in Melbourne, FL from 2023-24
    106% growth in Melbourne, FL from 2024-25
    116% growth in Memphis, TN from 2023-24
    126% growth in Memphis, TN from 2024-25
  • Providing exceptional customer service and technical support to address any concerns or challenges
  • Staying current with industry trends and advancements to better serve clients and enhance service offerings

PET Oncology Account Manager

RLS Radiopharmacies
01.2023 - 07.2024
  • Established a portfolio of PET accounts, cultivating its evolution from inception to profitability and sustained success over one year
  • Built and maintain strong relationships with hospitals, clinics, imaging centers, and nuclear medicine departments in the Southeast region
  • Educated clients on the benefits, applications, and proper usage of Ga68 and Cu64 products for PET imaging
  • Monitored the market trends, competition, and emerging technologies in nuclear medicine
  • Achieved sales targets and revenue goals each quarter
  • Collaborated with internal departments like marketing, product development, and customer service to ensure a coordinated approach in meeting client needs and addressing any issues
  • Sought feedback from clients to gauge satisfaction levels and identify areas for improvement

Customer Service Coordinator

Abbott Labs
05.2021 - 11.2022
  • Coordinated, scheduled, and implemented activities for the LVAD Patient Call Team by following up on transactions to ensure department standards are observed
  • Generated and updated procedures to document workflow and handle special projects, including updated standard operating procedures and territory realignment
  • Managed call queue metrics, contributing to increasing order percentage 19% in 2021

Education

Bachelor of Science (B.S.) - Psychology

University of Florida
Gainesville, FL
05.2021

Timeline

Regional Account Manager

RLS Radiopharmacies
07.2024 - Current

PET Oncology Account Manager

RLS Radiopharmacies
01.2023 - 07.2024

Customer Service Coordinator

Abbott Labs
05.2021 - 11.2022

Bachelor of Science (B.S.) - Psychology

University of Florida

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