Tony Gross
Princeton
Summary
Professional with extensive experience in managing regional accounts, ensuring client satisfaction, and driving revenue growth. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Demonstrates exceptional communication skills and strategic planning abilities, valued for reliability and commitment to excellence.
Overview
14
14
years of professional experience
Work History
Regional Account Manager
Security Card Services/FirstData/Fiserv
01.2016 - 01.2025
- Regional Account Manager for WV and VA; also servicing part of NC and TN
- Development of the merchant service program for First Community Bank including more than 50 locations for 5 years
- Worked with an additional 15 other banks/credit unions
- Managed online communication with prospective businesses in WV and VA
- Independently managed 1500 accounts valued at $2.2 billion dollars
- Excellent project and time management skills
- Installation, training and testing of card technology
- Provide personalized training for all customers
- Liaison between customers, FCB, and SCS/FD/Fiserv
- Excellent reporting and communication skills. Independently managed. Strong ethics.
- Ranked as one of the top achievers in sales and productivity each year
Teletech – Bank of America
01.2015
- Assist customers with account data
- Promoted conflict resolution
- Performed problem solving skills
- Analyzed issues and corrected errors
- Maintained confidentiality
- Developed strong organizational skills
Kroger, Inc.
01.2014
- Maintained inventory reporting
- Administered quality management
- Verified state health requirements
- Performed excellent customer service
Princeton Health & Fitness Center
01.2011 - 01.2015
- Positive customer relations
- Individual member assessment
- Developed fitness plans
- Physical fitness lessons
- Equipment training
- Effective time management
Education
Bachelor of Science - Business Administration, Business Management with emphases in Human Resource Management
West Virginia University
Morgantown, WV01.2016
Skills
- Territory management
- Performance tracking
- Revenue growth
- Industry expertise
- Client engagement
- Teamwork and collaboration
- Time management
- Business development
- Excellent communication
Awards
Dr. J.D. Muldoon Scholarship – Healthcare Academic Scholarship, Promise Scholarship – West Virginia State Academic Scholarship, Cruise Educational Scholarship – Mercer County Academic Scholarship, Rhododendron Scholarship – WVU Academic Scholarship
Timeline
Regional Account Manager
Security Card Services/FirstData/Fiserv
01.2016 - 01.2025
Teletech – Bank of America
01.2015
Kroger, Inc.
01.2014
Princeton Health & Fitness Center
01.2011 - 01.2015
Bachelor of Science - Business Administration, Business Management with emphases in Human Resource Management
West Virginia University
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