Summary
Overview
Work History
Education
Skills
Timeline
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Gillian Garcia

Chandler,AZ

Summary

Dynamic professional with a strong background in customer service at Garcia’s Mexican Restaurant. Proven ability to enhance guest satisfaction through effective multitasking and time management. Skilled in team collaboration and adept at handling high-pressure situations, ensuring smooth operations and positive experiences for all clients.

Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.

Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.

Overview

3
3
years of professional experience

Work History

Host

Garcia’s Mexican Restaurant
01.2025 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Receptionist

Betty’s Dog Wash and Grooming
07.2022 - 12.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Primavera Online

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management

Timeline

Host

Garcia’s Mexican Restaurant
01.2025 - Current

Receptionist

Betty’s Dog Wash and Grooming
07.2022 - 12.2024

Primavera Online