Gillian Johnson
Lead Receptionist
Marquette
Summary
Professional receptionist with strong organizational skills and proven ability to manage front desk operations efficiently. Adept at multitasking, maintaining schedules, and providing exceptional customer service. Collaborative team player who adapts quickly to changing needs, ensuring smooth workflow and positive interactions. Proven record of strong communication skills, attention to detail, and a customer-focused approach.
Overview
4
4
years of professional experience
Work History
Lead Receptionist
Marquette Veterinary Clinic
08.2024 - Current
- Acted as first point of contact and set appointments for prospective clients.
- Effectively managed multiple phone lines, including transferring calls appropriately, or taking detailed messages when needed.
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service.
- Revised and updated the new patient acceptance and onboarding process.
- Completed weekly supply orders for patient and clinic needs.
Long-Term Substitute Teacher
Negaunee Middle School
01.2024 - 06.2024
- Responsible for the education and safety of students in grades 5 through 8
- Executed and adapted lesson plans utilizing different teaching methods to accommodate diverse learning styles and individual student needs
- Established rapport and positive relationships with students in order to promote a safe and trusting learning environment
- Managed classroom behavior in accordance with school policies
- Collaborated daily with multiple members of school staff and administrators to ensure proper coverage across the school
Nanny Share
Two Private Families
09.2022 - 09.2023
- Responsible for three children, ranging in age from 2 to 7 years of age
- Coordinated daily activities and outings, ranging from museum visits to outdoor hikes
- Responsible for morning routines, including breakfasts and transportation to school, preparing food including snacks and lunches, and transportation to sporting activities
- Applied previously learned skills and trainings, and continued independent research in order to stay up to date on age appropriate milestones and activities
Lift Operations Shift Lead
Marquette Mountain Resort
05.2022 - 09.2023
- First point of contact for guest interactions and any emergencies, responsible for quick and logical action, and appropriate escalation to Ski Patrol or upper management
- Coordinated rotations and break schedules of upwards of 11 staff
- Monitored conditions and safety of lift ramp entries, exits, and surrounding areas
- Performed opening and closing tasks including stop checks, maize installation and removal, and ramp building
Education
Bachelor Degree - Business Administration with a Project Management focus
Southern New Hampshire University
12.2027
Biology
Northern Michigan University
01.2022
Civil Engineering
Michigan Technological University
01.2018
Skills
- Strong organization
- File management
- Billing and invoicing
- Customer service focus
- Workflow coordination
- Correspondence management
- Teamwork and collaboration
Timeline
Lead Receptionist
Marquette Veterinary Clinic
08.2024 - Current
Long-Term Substitute Teacher
Negaunee Middle School
01.2024 - 06.2024
Nanny Share
Two Private Families
09.2022 - 09.2023
Lift Operations Shift Lead
Marquette Mountain Resort
05.2022 - 09.2023
Biology
Northern Michigan University
Civil Engineering
Michigan Technological University
Bachelor Degree - Business Administration with a Project Management focus
Southern New Hampshire University