Gillian Spitz
Holt
Summary
Experienced with client support and housing solutions. Utilizes resource coordination and case management to deliver effective housing services. Track record of positive client outcomes and seamless collaboration with team members.
Caring Housing Specialist with 3.5 years of experience. Detail-oriented worker with knowledge of rental applications and regulations. Adept at thoroughly educating and supporting clients throughout relocation processes.
Overview
7
7
years of professional experience
Work History
Housing Specialist
Michigan State Universtiy
East Lansing, MI
01.2023 - Current
- Conducted housing assessments to determine eligibility and appropriate accommodations for students.
- Mentored new staff members on best practices in housing management and conflict resolution strategies.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
Assistant Manager
Celebration Cinema
Lansing, MI
08.2019 - 12.2022
- Trained and mentored staff on customer service standards and operational procedures.
- Resolved guest inquiries and concerns promptly, fostering a positive cinema environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Associate of Arts - Transfer Studies
Lansing Community College
Lansing, MI05-2026
Skills
- Fair housing regulations
- Case management
- Housing policy expertise
- Customer service
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Homelessness solutions
Timeline
Housing Specialist
Michigan State Universtiy
01.2023 - Current
Assistant Manager
Celebration Cinema
08.2019 - 12.2022
Associate of Arts - Transfer Studies
Lansing Community College