Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Gillian Turner

Hollywood,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Receptionist

Massage Envy Spa
Davie, FL
06.2022 - 12.2023
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Updated daily log book with information about visitors entering the premises.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Processed payments and updated accounts to reflect balance changes.

Bookseller

Barnes & Noble
Davie, FL
11.2019 - 12.2020
  • Assisted customers in selecting books, magazines, and other merchandise based on their individual needs.
  • Maintained a clean and organized work environment to ensure customer satisfaction.
  • Inventoried new shipments of books and displayed them for sale.
  • Greeted customers as they entered the store, providing friendly customer service.
  • Provided information about titles, authors, and genres to customers who requested assistance.
  • Processed payments quickly and accurately using cash registers or point-of-sale software systems.
  • Answered phones promptly and responded to customer inquiries with accurate information.
  • Restocked shelves when necessary to maintain adequate levels of inventory.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Suggested additional items to customers based on their interests.
  • Prepared special orders for customers when needed.

Cashier

Publix Supermarket
Plantation, FL
01.2015 - 11.2019
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Followed company security procedures for handling large sums of money.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.

Education

Western High School
Davie, FL
05-2019

Skills

  • Data Entry
  • File Management
  • Scheduling
  • Time Management
  • Verbal and written communication
  • Multitasking and prioritization
  • Positive and professional
  • Multi-Line Telephone Systems
  • Calendar Management
  • Attention to Detail
  • Problem-solving abilities

References

References available upon request.

Timeline

Receptionist

Massage Envy Spa
06.2022 - 12.2023

Bookseller

Barnes & Noble
11.2019 - 12.2020

Cashier

Publix Supermarket
01.2015 - 11.2019

Western High School

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Gillian Turner